Pros: free lunches; benefits after 90 days; other community discounts
Cons: lower wage for the amount of work
The Greenbrier is a very interesting place to work. It has so much history, being over 200 year old location. The staff in general is very nice and helpful and happy to be working there, which helps keep work more enjoyable for all.
The guests are usually very happy, polite, and appreciative of the resort and what the workers do for them.
I learned how to continue remembering information about the resort/venue, the activities held and their prices, as well as many of the guests' names. Customer Service was an amazingly large role as the concierge, as we have to work with everyone , on ALL levels and so many different aspects.
The hardest part of the job was dealing with some of the guests who would complain about things that were out of our control. Also, some of the computer software was not up to par with what we needed to do our job, and did not all work well with one another.
The most enjoyable part of the job was when guests remembered my name and thanked me for all I had done to help them.