The Hanover Insurance Group Employee Reviews

Found 165 reviews matching the search
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Great place to work
Field property adjuster (Former Employee) –  Nashua, NHJuly 19, 2017
The company is really good with helping employees succeed. Management doesn't throw you to the wolves, but takes the time to help you understand the work.
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Flexible Schedule with great home/work balance
Actuarial Technician, Commercial Lines Insurance (Current Employee) –  Worcester, MAJuly 17, 2017
The Hanover allows the workday schedule to be flexible based upon your needs. More recently, Hanover has become more open to working from home which is extremely helpful for those with longer commutes. Work/Life balance is very good.
Cons
Questionable Leadership
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Good environment
Quality Assurance Specialist (Former Employee) –  Worcester, MAJuly 11, 2017
Hanover is a good place to learn the industry. They have several opportunities to grow and develop skills. There are many areas that have opportunities to move into.
Pros
Great campus, good benefits
Cons
Company fluctuates up and down.
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Great Company with plenty of room to grow.
Claims Service Representative (Current Employee) –  Worcester, MAJune 30, 2017
Great company with great benefits! Company that wants you to grow and excel within their establishment. They handle auto, property, general liability and workers compensation claims.
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THG review
Manager, Financial Systems (Current Employee) –  Worcester, MAJune 27, 2017
Has its ups and downs, very political and resistant to change and being proactive. Upper management does not practice what they preach. The culture if very dysfunctional.
Pros
convenience
Cons
fullfillment
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Quality people but in flux company
Director (Current Employee) –  Worcester, MAJune 23, 2017
The company has been fun for the last 10 years. High growth and a very free atmosphere to drive results. Things are being reined in a bit now as they strive to increase profit while continuing trajectory. Expense cuts are likely coming which are casting a shadow on employees right now. Once the reset is over, I think it'll be a great place again, as they are striving to modernizing the workplace and workforce. The people are great. At times the old guard can rear it's head and clamp down on change, but generally it's a positive environment.
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Very small, close group of teammates
Helpdesk Support Technician (Current Employee) –  Worcester, MA 01653June 20, 2017
I enjoy working for Hanover because the help desk team consists of about 8 users and all of us are pretty close and really know how to work as a team.
Pros
Great schedule/management team
Cons
Lack of benefits as a contractor
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Nice place to work
Broker Manager (Former Employee) –  Worcester, MAJune 16, 2017
I enjoyed my working there. I left because my division was closed and we were all let go.
My boss was great. Great people. Great benefits. Good work environment.
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My experience was not favorable.
Surety (Former Employee) –  IllinoisJune 4, 2017
Very difficult management structure and very quick to seek to assign blame when things do not work out. Very high pressure, and overly focused on the rear-view mirror rather than outward looking forecasts. Missed the forest for the trees in my opinion.
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Great company to grow in
Rating Specialist (Current Employee) –  Worcester, MAMay 30, 2017
The hanover insurance group is a great company to work for if you are looking into establishing yourself in a company. The benefits as well as the environment are ideal for someone who is in search of a career not just another job.
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Solid company, excellent employee benefits
Marketing Communications Manager (Former Employee) –  Worcester, MAMay 29, 2017
The Hanover provided a very good working environment overall. Benefits were very good and the company is very supportive of employees volunteer activities in the community, which it encourages with grants issued on a quarterly basis. The campus is immaculate and headquarters building in Worcester includes many amenities that make it a comfortable workplace, including onsite fitness center, wellness clinic, convenience store, ATMs, and large cafeteria. As a large company (No. 514 on the Fortune 1000) it is financially sound; however, also as a large company, it can feel somewhat impersonal. I found it to be a very good place to work, though others may prefer a smaller, more intimate sized company.
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It's ok
ppp (Former Employee) –  Chicago, ILMay 28, 2017
You are constantly evaluated on ambiguous and obscure opinions. Management makes up reasons to fail a claim file so your already being pushed out the door before you even walk in.
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family oriented company
Subject Matter Expert (Current Employee) –  Worcester, MAMay 25, 2017
great company to work for as far as work life balance. My main criticism is the lack of diversity in management. Not enough females or people of color. Any color- pretty much non existent.
Pros
work life balance
Cons
diversity
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Great place to work
Auto Adjuster (Former Employee) –  Worcester, MAMay 24, 2017
A very employee friendly culture. Those in management understand the needs of both the customers and their employees. Company has a great understanding of the work/life balance.
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Good work environment with a lot of support and guidance
Agency Services Associate (Current Employee) –  Howell, MIMay 23, 2017
Everyone is very friendly and willing to help whenever you need it. There is a lot of opportunities for development after you have put your time in and a lot of potential departments to move around in, as well.
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Fast Pace Company
Underwriter Technician (Current Employee) –  Roseville, CAMay 22, 2017
The position is very fast paced position. The position does have a high turn over in employees. The people are great to work with but if your not young and are able to work fast, this isn't the position for you.
Pros
Nice People to work with
Cons
Feels more like a Sales position. Training wasn't the greatest. High Turn over position.
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It's been a while
Database Systems Administrator (Former Employee) –  Worcester, MAMay 22, 2017
It's been almost 10 years since I was downsized out of Hanover Insurance so I don't know the current climate. At the time that I was let go, the lay offs had been a yearly process for 9 years straight.
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A bit outdated
Insurance (Former Employee) –  Worcester, MAMay 11, 2017
Decent organization but needs to jump into the 21st century. Seems like the 80's are alive and thriving at Hanover some days. OId leadership was trying to turn it into a real player; not sure about current leadership.;
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Worse Place I have ever worked!
CL Underwriting Technician (Former Employee) –  Howell, MIMay 9, 2017
Management doesn't care about employees! Everything one-sided!!

Pay is good but NOT worth the way you are treated and the stress!

AVOID @ all cost!
Pros
Benefits/PTO
Cons
Management!!!
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Overall a good company to work for
Internship (Former Employee) –  Worcester, MAApril 4, 2017
Allows a healthy work/life balance

Traditional work place, could use updating

Fellow employees are typically easy to work with

Safe and enjoyable place to work
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Overall rating

3.6
Based on 166 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.8
Job Security/Advancement
3.1
Management
3.1
Culture
3.3

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