Pros: got to drive new and exotic vehicles
Cons: pay and the hours
Every morning I would check the vehicles for any holds (maintenance, sales, recalls, registration, and special reservations) in the system. Then physically check the vehicles for any damages and arrange the parking lot accordingly. Afterwards, open the branch, open the phone lines, and print branch reports (overdue contracts, insurance contracts, branch finances).
On down time, we worked on the reports by calling the customer, insurance companies or body shops to either up-date the rental contracts or collect payments. Such calls allowed me to learn how to problem solve in an effective manner. By asking the appropriate questions, knowing who to talk to, and following up with the corresponding individuals.
The other major aspect of the job that I truly enjoyed and learned was the logistics of the vehicles. Understanding the relationships between nearby branches (networking), the process of acquiring vehicles from airport locations (paper work), locating such specific vehicles (the system) and the maintenance protocols.
Another daily task was providing pick-up and drop-off services as needed. Then twice a week, I would go out as a lead sales to local body shops, insurance agents, car dealerships, service shops and hotels. Usually to make initial contact, letting them know Hertz was nearby ready to provide our services to them and their customers.
Management of the team came second nature. I would rotate my co-workers including myself on the daily tasks. For example, the car prepping was done by everyone, on average two cars per team member. Then, the pick-up and drop-off was also – more... shared. Personally I would try to mentor my co-workers on how to sale the services by practicing the "sales dialog" every morning before opening the branch. Another example would be walking them through a few branch report calls, making sure they were asking the correct questions and up-dating the information on the system.
On the other hand, the management of the branch was more difficult for me. It was a lot of information to memorize, all these different individuals to email and call. The volume of paper work the branch produced and trying to keep up with different accounts became overwhelming at one point. Thanks to the branch manager, I was able to overcome such chaos by following a few tips he recommended and asking for help when needed. Overall, the job was a much valued experience. – less