Pros: None at this point
Cons: No breaks, long hours, scamming company, broken promises, high stress, missing income, and extreme staffing issues
A typical day always involves being extremely understaffed while attempting to meet the extreme and ever changing demands of upper management and consumers.
Let break it down:
Consumers: Think you are operating a used car lot with cars that are magically cleaned, washed, and maintenanced. Oh the also realized they are rental cars but expect them to be in the condition of a brand new car.
In the consumers defense, if we were staffed properly, cleaning the cars wouldn't be such an issue. Currently we are so short staffed, when I run out of clean cars, I need to take a cordless phone out with me, lock the store, clean as many cars as possible (no matter the weather) before a customer either shows up at the door or calls in. Yes lock the store, because if an auditor shows up and is able to access your location you will be termed, rather then them realizing you should be better staffed.
Also customers are under the impression that I can pick them up or take them home while I am by myself. So I lock up the store and hope I am back before anyone shows up.
Staffing issue impacts: Out side of those already listed, I work open to close everyday and then some. Not to mention doing the job of 4+ people as the exceptions continue to grow! Forget having time to actually eat. Because of course while all this goes on, the phones are endlessly ringing.
Upper management: To put it nicely, incredibly disconnected. Like I said before the expectations continue to grow for all staff to ridiculous levels. And when your doing it all you are expected to meet all expectations. Sales, – more... revenue growth, fleet growth, reports, and customer service. Although the expectations continue to grow, they also continue to change since there is little to no real direction. One minute its the highest dollar wins, the next is lets keep doing what lost us loads of money last year!
Coworkers/ Staff: Out side of being beyond stressed as well, they are great! We feel like we have been dragged thru the mud together and are thankful one another even showed up fro more abuse. Hense why we are so short staffed, people are dying to get out.
In closing, Hertz is currently in a deep hole that seems to have no end. They are a long way from being the competitor they used to be. Last CEO was a joke, and this one is proving to be laughable as well! The company culture is terrible, and the employee morale is non existent. I have no time to do anything, and my pay has taken a hit over and over again. The income (including the car and the bonuses we stopped getting over a year ago) is no longer out weighing the stress by a long shot!! – less