Extremely fast paced and often stressful work place
Manager Trainee (Current Employee) – Lynn, MA – August 10, 2012
A typical day at work can consist of processing anywhere from 3 rentals to 20 rentals. This includes the return process, preparing the vehicle for rental, and the rental process including retail and insurance replacement rentals. In addition, daily sales goals have to be met and sales calls must be completed. On a daily basis we are also required to maintain strong professional relationships with our clients (body shops, insurance companies etc.) as well as customers. At Hertz I learned sales from a customer service perspective. I also learned alot about how to run the business, as many of our daily duties include processing back office reports, reviewing them, handling cash, and reviewing operating statements. It also included outside sales, and action plans to improve the business. The management allowed a learning experience. We are often required to travel from branch to branch and work under different management as well as manage our own branches and others for short periods of time. Each manager handles things differently in their branch, which allows employees to learn different techniques. Managers and co-workers are very supportive. I believe the hardest and most enjoyable part of the job was the clients and customers. While both clients and customers alike can be very difficult and sometimes impossible, it can often be a rewarding experience to communicate with them whether they are happy or upset.
friendly environment, fast paced, guarenteed overtime and the chance for advancement.
extremely stressful but managable at times, very difficult customers and poor benefits.