Pros: we get treats everynow and then especially on challenging days, we get to have potlucks within departments, & lots of friendly and upbeat and supportive co-workers
Cons: not much room for advancement.
Most days the Technical Support and Customer Service Depts. are always busy with multiple incoming & outgoing calls from both internal & external customers, dealing with very heavy call volume. I learned to listen well and deliver service to customers via telephone quickly and precisely with quality customer service. Learned how to deal with lots of – more... different types of personalities and how to cope with really challenging customers. Most importantly, I learned to prioritize work and use time management wisely. The hardest part of the job is being in confinement in a cubicle, but due to heavy call volumes, time goes by quickly, anyway, so it's not that detrimental. The most enjoyable part of the job is getting together with your co-workers and sharing and learning techniques from each other how to deal with some challenging customers and at the same time deliver quality customer service. – less