Environment where problem solving skills are tested daily and where a high standard of customer service is expected. Coworkers are friendly.
Sales Specialist Flooring/Appliances/Decor (Current Employee) – Granbury, TX – August 25, 2016
As a sales specialist, I engage customers in the aisles, set up leads and quotes for home improvement services, and educate customers on products and proper techniques for utilizing the products. I started with the company as a cashier, and over the course of 3 years have learned multiple departments, including Flooring, Paint, Appliances, and the Special Service Desk. I have also learned the duties of the Customer Order Specialist, so that I could assist in solving problems with the install aspect of the business. I am also a member of the safety committee and a new associate coach, responsible for training new associates in tasks pertinent to multiple departments. The most enjoyable part of my job is being able to help customers with all aspects of their projects. The most difficult part of my job is that due to the fact that I have cross-trained in multiple departments, management looks to me to cover multiple departments. Coworkers will also pass customers off to me instead of seeking the answer to the customer's needs on their own. I have requested a merit raise from the store manager several times, and management has not given me an answer, and puts me off when I ask them about it.
Immediate supervisor shows recognition and appreciation, Coworkers are friendly and caring, Good benefits
Management will not respond to inquiries for a transfer or a merit based raise, Tenured associates make much more than newer associates regardless of their skills or knowledge