Field Service Technician (Current Employee) – Arlington Heights, IL – April 4, 2017
The experience of a tech can vary from service center to service center. Generally speaking, the service centers that continually have high turn over or are short-handed tend to be the worst. The shortcomings of management are taken out on the technicians.
Not enough technicians at the branch? - Force current techs to work 10+ hour days on 6-day work weeks for months on end. This is especially common during the summer.
Company operates almost entirely re-actively, and very seldom proactively.
They tend to lean heavily on competent technicians to make up for incompetent technicians. Then they drag their feet on doing anything about the incompetent techs.
Favoritism can be a real problem. New techs are expected to learn everything and be trained on all equipment. Long-time techs often aren't expected learn the newest equipment.
Route Sales Representative (Former Employee) – Ontario, CA – January 31, 2017
Excellent experienced supervisors middle and upper management. A great fun place to work and have a career, great compensation they treat there employee well. Regular performance and safety incentives.
Service Technician (Former Employee) – utah – October 3, 2016
Its pretty easy to tell which reviews of this company were cooked up, and which are real..This was a good company to work for , 20 years ago. I was fired after 21 years of employment here. Most of that was my fault, but the issues could have been worked out. I was a route driver, service tech and worked up to be a service manager. Went back to being a tech, and made 5000 more, per year when I did so.
Training is awful, and turnover is quite high. A management position here is a downgrade in pay. Very little extra money for 12 plus hour days. I regret every year I spent with this company after the first five and wasted a nice chunk of my life. Poor pay, and a lack of trust among all. No confidentially regarding a person medical issues. If something was going on, the whole office knew about it.
The worst part was a lack of safety on the job sites. Having to use a Home dept ladder to go on to the roof of a 7-11. No fall protection. No way to get parts to the roof of said store. Constantly making due, and hoping it would get better.
Jumper Service Tech (Former Employee) – Southeast. region – August 3, 2016
Lack structure in management. No training. Good old boys hiring. No job security when offer .not a long term position.no tools or in feild training. Out date of. If working. Bad equipment given to offer customers. Bad traveling arrangements. No customer service
Technician (Former Employee) – California – July 22, 2016
this is the worst company to work for. we where pushed to do hack job repairs and bs customers. over worked and under payed, most of the "techs" did not know how to use a multi meter let alone refrigeration gauges.
no not work for the icee company or let them work on your machines
low pay, hack job repairs. cameroas, bs rulls, 6-12hr days
Service Technician (Current Employee) – Florida – March 19, 2016
ICEE is not a good place to work. Promised a raise and never received one also they are slow to give you your evaluation raise which is only a 2.5% raise. Management on all levels do not care about their employees period. The company vehicle that is provided has a camera in it and they call you out for yawning, sneezing, or blowing your nose. Overall this company is a joke.
Strong Team environment with full focus on excellent customer service
Call Center Manager (Former Employee) – Ontario, CA – November 23, 2015
Great place to work overall with focus on training employees to their fullest. Team driven and a very strong focus on excellent service given to the customer. Employee recognition given to keep morale up and appreciation to the employees acknowledged.
This Company has given full support in developing my career
Call Center Manager (Current Employee) – Ontario, CA – October 10, 2015
This company taught me strong team management and helped me grow in my career as a manager of a very fast-paced invironment that focused completely on customer service satisfaction. This company has always taken care of me and has given me such a great opportunity to run a very important department.
Service Repair Technician (Former Employee) – Raleigh, NC – July 29, 2015
The various machines and the way i had to troubleshoot them to see the quality of the machine run. Getting trained on a new machine and newer modules of machines I was already trained on. Co-workers and myself sharing all ideas on troubleshooting the various machines.
Learned geographical areas where the machines are, installed and troubleshoot