Patient service rep, Kingston, NY - August 29, 2016
The hours at IFH were great for patients but as for the staff they were not really taken into consideration as it is required to work full days on holidays. When bringing up a problem to management it was not typically handled. A lot of staff members were not very good about confidentiality and very negative towards other co workers. The social workers were really good to their patients but the timing for sessions were always behind leaving receptionist to deal with unhappy patients whom were waiting in the waiting for extended periods of time. I enjoyed working directly with patients and learning the soft ware but was not thrilled about how unorganized some things were. The hours of operation made it very difficult for daily activities such as just dinner and most of the staff were not good about being team players and covering a shift if needed.