Pros: good people
Cons: terrible wages
Overall: The calls are a constant barrage of annoyed customers. Last month I received over 1200 call (about 50-70 per eight hour shift). Balance: I am constantly working overtime. I have no control over my schedule. Also, mandatory overtime is now required. Compensation: At less than $9.50/hr, I don't earn enough to support my wife and two kids. Additional clients and responsibilities are added without notice or additional compensation. Advancement: There are numerous job postings; however, they often require a specific skill set with many years experience. Management: If you are 1 minute late, you earn "points." Earn enough points and you're fired. After this winter, many people were fired for this reason. It is possible to get rid of points, but it means more overtime. I feel constantly pestered and berated about the details of attendance and billing. I often volunteer for extra hours, but receive no additional thanks other than general e-mails. Culture: Morale is terrible since we can't earn a living wage and work additional hours for ungrateful customers and management; however, they do have potluck meals, door decorating contests, special shirt days, and corn hole competitions. There is a cafeteria -- which is only open until 2pm -- offers well-prepared but expensive food ($8 club sandwhich).