Pros: provides lots of opportunity for growth
Cons: Some stores could use better communication skills
My position within this company was exclusively involved with the Starbucks licensed café within the company. My knowledge is not specifically Kroger based, but upon observation, I can provide a little insight.
For a café lead, my job was to ensure the business needs of the café were met. I had sales goals to meet, a budget to follow, managed inventory and stock, train and coach team members, provide corrective action as necessary, run the register, meet with the Starbucks district manager as well as the deli district manager to make sure I was following both companies protocols. So you could say I was working for two different companies at once.
As a café lead, my department was underneath the deli department. At any given time, I would report to the deli manager, the department manager, the co-manager as well as the store manager. At times, this would become a challenge because there is not always a good amount of communication between all the managers. I would also note that most Kroger managers were not very knowledgeable about the policies and procedures that a licensed café is expected to follow in order to maintain the contract Starbucks has made with Kroger. If a Starbucks district manager made a visit and there happened to be product missing, display case set wrong, etc, then the café would be written up for non-compliance. A lot of the Kroger managers only view this as a cost expense and instill a need to correct it but try to micro manage how you do it, which can occasionally create an issue since they are not informed about the Starbucks policies that need – more... to be upheld. Thus hindering you from fixing the issue.
An example would be a huge promotional launch is starting next week but you need extra people on the day of the launch. My department was projected for a certain number of hours in a week, but I was told to cut even more of those hours so the store could use them in a different department. If I were to have a promotional event where I was required by Starbucks to have two people minimum, but Kroger told me to only have one, then Starbucks would write the café up for noncompliance.
The most enjoyable part of the job is definitely the multitasking. I really loved being a part of two different companies at the same time. – less