Pros: great employees, company picnic, holiday dinners, paid vacation, personal days
Cons: disrespectful upper management & immediate supervisor, constant availability problems, stress
A typical day at work consists of readying our products for the store floor by stocking the shelves, cutting, or baking some the products. The bulk of this must be done by a certain time (Ready by Time). Usually my shift is to come in and bake/pack/stock cookies for the first half of my shift. After that comes time to do all the prep work for our night – more... baker (Doing the Breakout). This is done by first scanning a computer assisted production sheet (CAP). This is typically a department manager duty. However, the employees at our store are trained to scan their own sheet into the system. Next, all the product must be laid out on the proper surfaces depending on what is to be done with that particular item or subset of items. Finally, after the completion of breakout the department must be properly cleaned to meet the requirements put in place by health regulations.
The job itself has helped to enhance several of my leadership skills in that I have learned what my coworkers need, taken the lead in my department when my manager is inaccessible, and made decisions for the department that have received praised from members of middle management. My understanding of customer service and employee interaction have also increased as a result of my current position. I have helped customers find products they desire anywhere in the store regardless of the department, taken orders for customers with special needs, and have navigated difficult situations to help create a more positive outcome (customer irritation with an inaccurate order or a fellow employee who is needing help with part of their training).
My immediate supervisor is usually super stressed due to her interaction with the store manager. However, she is very hard to approach due to her inability to handle any kind of constructive feedback from her fellow employees. Middle management (Co-managers of the store) have been great to work with throughout my company experience. Several of them have been very supportive of my attendance at school and have told me that I am someone they can count on to pull up slack in the department or come in for some extra hours if business is up. Upper management (Store manager) has not been very supportive and typically relies on superficial comments to get through employee interactions.
My coworkers with this company have been anywhere from good to phenomenal. It is rare that I find an employee that gives me any problems to speak of.
The biggest challenge with this company has been scheduling in the form of availability. The company itself has even purchased software that automates the scheduling process for the store's many departments. However, in spite of this I myself and several others have had to fight just to get the scheduling we need so that we can attend the local university. In several instances having our availability waved entirely and being dismissed completely by the store manager who refuses to go through the proper paperwork. The department has also suffered considerably from the loss of several good employees who abruptly leave from frustration and the disrespect they receive from the immediate supervisor or upper management.
Working for Kroger is rewarding in the fact that I have worked with some really excellent people on the job and I have had the opportunity to help customers that have been in some really tough situations. – less