The Madison Concourse Hotel and Governor's Club is an independent hotel in downtown Madison. I really enjoyed working for a non-chain property because we had the freedom to do more. I had opportunities to enhance my skills by re-branding the marketing materials as well as re-designing the company website. On a personal note, my co-workers were like family members to me and I am still friends with them!
Concierge (Former Employee) – Madison, WI – September 13, 2012
Duties performed include: making dinner reservations, securing event and attraction tickets, providing local maps and directions, arranging transportation, making recommendations for local services, and other assistance as requested.
Front Office (Former Employee) – Madison, WI – May 8, 2012
The Concourse is typed as an independent boutique hotel with roughly 400 rooms. The number of folks staying at the hotel ebbs and flows, so there will be times where you're drowning in work and times when you're drowning in boredom. The co-workers tend to be friendly, though the people working nights have a nasty habit of "going out" frequently after their shifts, with all the drama that entails. The management seems to be low-grade par for the course. There's the micromanager, the newbie trying to prove his/her self, the aloof head-honcho, and the get-it-done viper. Honestly, the hardest part of the job for me is dealing with managers in specific departments that think their needs are more important than anyone else's, with the added pleasure of being treated as though you're disposable and an idiot. Banquets tends to get the best of the situation, whereas people in the front office and in housekeeping are worked to death for what is increasingly smaller compensation. You can make an alright pay check here, but don't expect to see any promotions or pay raises and be ready for them to cut your hours the second you're not needed. The management does whatever it can to block the union from actually performing, even though they sell themselves as a "union hotel."