Call Center Agent (Former Employee) – Duluth, GA – April 12, 2016
Do you have a social life? Family? Enjoy your free time? Well if you work for SPH Analytics (formerly The Myers Group; was bought out), you can kiss that all goodbye.
During training, they try to rush through training and try to get you on the phones on the 3rd day. The workload is always high except during summer. The pressure really gets to you. And the stress is not worth the pay. The company prefers bilanguals. They usually treat them better than non bilanguals
The management is very close, family like. If one of them doesn't like you, all of them won't like you. And you become a target. They try to get you fired for any little error.
great benefits, birthday celebrations, the job is guaranteed because they're desperate for people
long hours, high call volume, strict protocol, management
Wellpoint Interviewer (Former Employee) – Snellville, GA – August 19, 2015
Very fun, laid back work environment, allowed students to work around schedule. You are the middle man between health insurance companies and patient satisfaction. You conduct interviews so that the company sees where areas need improvements.
I was only there for only a few months because I ended up having car issues. The only problem I had was with management. It was like they didn't seem to care much about other employees unless it was on their time. They were also the same age as me and younger ,so it was a little awkward.,. Fun place to work at I suppose, there are parties once a moth for different events. My hours were from 8 a.m. to 9 p.m. It sucked I'm not going to lie!
CATI -Computer Assisted Telephone Interviewer (Current Employee) – Duluth, GA – June 22, 2015
repetitive scripted surveys it feels like it'll never end you can't have conversation with the people you call very cool and calm environment everyone is friendly management will treat employees to lunches
Administrative Assistant (Former Employee) – duluth, ga – June 10, 2015
This job definitely taught me to have patience, the amount of calls we would have to make to clients and having them yell at us repeatedly over something you cant control was inevitable. But that's where my excellent customer service skills came in hand.
Call Center Interviewer (Current Employee) – Duluth, GA – April 27, 2015
Very good place to work. Friendly management staff and co-workers. Good benefits and they appreciate your work. Interacting activities like parties, food, end of summer celebration, and holiday parties to name a few.
CATI (Former Employee) – Duluth ga – March 29, 2015
Can get boring, felt like I was harrasing customers....there wasn't organization enough to set calls up by time zone.. Often had to call ppl and it was 3am on their end ...nevertheless I got cursed All the way out all the time everyday
Call Center Representative (Former Employee) – Duluth, GA – March 1, 2015
High Turnover rates, strict rules, poor management, unequal work environment, low pay. They expect you to do all these things that they're not paying you more for. There is a lot of favorite. Some people get consequences for things that others don't. They're completely unfair. I'm sure if their clients actually looked into the calls that were being made they would disapprove.
Supervisor (Former Employee) – Duluth, GA – February 24, 2015
There is no typical day within a Call Center environment because every day is different from the other. We make our clients our number one priority and provide excellent customer service to them. I learned how to be a team player,patience, understanding, and how to get the job done to the best of my ability. My manager(s) tried there best to give me the necessary tools to get my job done and provided leadership. My co-workers were all wonderful and great team players. The hardest part of my job was realizing that some days you can't get everything done on your to-do list no matter how many hours you worked. You just have to prioritize by deadlines. The most enjoyable part of my job was the people interaction on a day to day basis and definitely the feeling of fulfillment knowing I was able to help someone whether it was my agent that reported directly to me, a member on the phone, or a client.
More than likely one of the most enjoyable and mentally challenging jobs I have ever worked at.
Mailroom clerk (Former Employee) – Duluth, GA – September 29, 2014
I cannot say enough good things about the Myers Group. They gave great care to all employees temporary or non temp. I to this day wish that I had stayed with this company, unfortunately I had to move away so it is now too far from home.
Diverse employee culture, striving for excellence in Healthcare industry
Computer Assisted Operator (Former Employee) – Duluth, GA – August 29, 2014
I learned so much about the role of Customer Service Representative while at The Myers Group. I cherish my time spent with such a wonderful company. Management managed to convey, through several different avenues, the passion for improving the Healthcare Industry through survey driven results to all at The Myers Group.
you are recognized for your contribution towards the team