High quality customer focused hotel with an emphasis on Service Excellence.
Director of Sales (Former Employee) – Orlando, FL – October 14, 2014
The Peabody Orlando was a once-in-a-lifetime place to work. A large number of the hotel associates had been employed there for 15-20 years. A significant number of them had been with the hotel since it opened its doors in November 1986. Service Excellence was the culture and exceeding guest's expectations was the norm. Anything less was failure. Associates treated each other as well as the guests with dignity and respect. Management and ownership followed the same treatment principles and it created a positive collaborative environment that retained and promoted a happy and productive staff. Each associate had a sense of ownership in the hotel and in making each guest's experience memorable.
As a 4 star/4 diamond property for 25 consecutive years the hotel’s facilities were outstanding and food and beverage product unmatched.
I would be remised if I did not mention the hotel’s VIPs (very important poultry). A team of 5 mallard ducks marched into the lobby each day at 11am and spent the entire day in the lobby fountain until 5pm when the Duck Master led them back to their $150,000 Italian marble duck palace outside on the tennis deck where they spent their nights. They became celebrities and many tourists did not feel that their trip to Orlando was complete without a visit to The Peabody Orlando to see the march of the Peabody Ducks.
This very special place ceased to exist on October 1, 2013 when its sale to Hyatt Hotels became official. Today it is still a fine hotel but it will never match the standard, style and glory it had as The Peabody Orlando!!