The Pep Boys - Manny, Moe & Jack

The Pep Boys - Manny, Moe & Jack Employee Reviews

Found 611 reviews matching the search
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Coworkers are great, Management not so much
Sales Support Associate (Current Employee) –  Lafayette, LAFebruary 6, 2016
A typical morning will include running reports from the previous day in order to see what can be restocked or what inventory adjustments need to be done. From there, various projects can be done depending on the day: Price changes, planogram updates, monthly promotion set ups, unloading freight or anything else that needs to be done. The store is separated into three departments: Retail, Service, and Commercial; a lot of responsibility is put on Retail to hold up the store with no help from the other two departments. In fact, retail associates are also semi-responsible for helping Service and Commercial when they need it. Management is, however, left to be desired; fear tactics are used and often threatens yearly raises and hours when sales goals are not reached. This brings moral down and the coworkers are often down in spirits while on the clock.
Pros
20% discounts on services and parts
Cons
Difficult management, no help from other departments if in retail
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Ok Job
Assistant Service Manager (Former Employee) –  North Little Rock, ARJanuary 29, 2016
It was a good job. Good people to be around. I left a lot of friends young and old who look up to me there. Me and my shop guys had a sort of brotherhood their.
Pros
1 hour lunch breaks
Cons
Healthcare, overworked
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Enjoyed meeting new people daily.
Parts Runner/ Sales Associate (Former Employee) –  El Paso, TXJanuary 28, 2016
A typical day at work for me would be that I got to learn a lot about cars and meet a lot of interesting people..I worked with a great staff and we had lots of fun with the holidays.
Pros
Thay .acknowledg birthdays
Cons
No room for advancement.
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Hard place to work
Supervisor (Former Employee) –  Philadelphia, PAJanuary 27, 2016
Corporate company, does not care much about the little man. Very hard to move up the corporate ladder unless everyone loves you. Promotions not based on skill but on personality and who you get along with.

Can be depressing at times, has not always been this way, I have loved it in the past but times have changed
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good place to work if they would have better workers
shop lead (Former Employee) –  Tulsa, OKJanuary 17, 2016
pep boys was a fun job that let me explore the true job of running a shop and putting out reliable work. it is very hard to keep a name going when you cant control what techs and lube bay guys are hired to work under your name. this was the down fall when I worked at pep boys
Pros
freedom to be a honest mechanic
Cons
unrelaiable workers
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very slow work place
Sales Associate (Former Employee) –  Randallstown, MDJanuary 11, 2016
A typical day is very boring especially in the winter time. I learned alot working here , from customer service to knowing much more about cars. The most enjoyable part about working here was I only worked Am shifts once a week which i found to be very cool.
Pros
not A hard job
Cons
low pay
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They believe in training the employee
Service Manager (Former Employee) –  Austin, TXJanuary 7, 2016
Because we were always short of people, there was always lots of overtime. We opened at 7 am and closed at 8 pm. Makes for a long day but the hours can really add up fast. The managers were nice to work for because they knew that they needed us. Treated us with respect.
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Great Experience in bringing a new brand with the Speed Shop
Speed Shop Manager (Former Employee) –  Aurora, COJanuary 5, 2016
Was lucky enough to help introduce the Speed Shop brand to the PepBoys Chain. Was solely responsible for its success in my market.
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Management is bad
Automotive Technician (Former Employee) –  Norfolk, VAJanuary 4, 2016
Great for an hourly employee, not for a family provider to start out as a tech. flat rate is hard at this location for someone who has a family and has not work for tham before.
Pros
great employees
Cons
Bad automotive shop manager
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Managament
Customer Service Advisor (Former Employee) –  Orlando, FLJanuary 4, 2016
Employees steal your sales and management wont do anything about it. Pay is good but there is no advancement, if your of color, not the best place for people of color.
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Terribly Run Company
Tech A (Former Employee) –  Winchester, VAJanuary 3, 2016
Doesn't care at all about employees. Only about making a profit. Very hard to advance in company. All managers from the Store Manager all the way up to the Regional and District Managers do not take concerns of the employees seriously. Dangerous work environment with faulty equipment and no working safety features.
Pros
none
Cons
Everything
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Productive and challenging work environment
Sr. Manager, Special Tires & Wheels, Merchandising (Current Employee) –  Philadelphia, PADecember 30, 2015
Productive and challenging work environment
Very supportive team members
Good knowledgable management
Very supportive staff
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High turn over rates
Service Manager (Former Employee) –  Norcross, GADecember 28, 2015
greeting retail and service customer. Helping customers with question or car problems. All the stores are short handed, which makes it hard to help customers. Helping customers and resolve their needs
Pros
Get to work on different vehicle and talk customers
Cons
high turn over in management and employees
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sears
Assistant Store Manager (Former Employee) –  Fayetteville, NCDecember 22, 2015
fun jobs, fast pace, inside store employees did not care about outside employees, hr department did not work well with automotive employees.
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Good place to gain great hands on experiance
General Service Technician (Current Employee) –  Sacramento, CADecember 18, 2015
Typical day at work would be to perform minor repairs, oil changes, flat repairs. And also talk to customers on repairs made and recommend repairs necessary for there safety. Overall fun place to be around.
Pros
Good people, Hands on, Benifits
Cons
Pay Scale, Ability to move up
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Store Manager
Store Manager (Former Employee) –  Union City, CADecember 15, 2015
Retail Manager for automotive parts and service provider. Full responsibility for sales, payroll, P&L, inventory and internal control, merchandising, and marketing.
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Not fun at all
Sales Associate (Former Employee) –  Hempstead, NYDecember 2, 2015
This was the worst place. Bad customer service, management was horrible, and bad pay. People didn't know what they was doing. They didn't work with your school schedule or if you had another job. I had a better time training at the store in Hicksville
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Not To Bad
Auto Technician (Current Employee) –  Washington, PADecember 1, 2015
I've worked here for 17 years and the up and down pays have become a problem with the large increases in health care cost.
There is large problem with keeping management that causes reduced pays for flat rate employees.
Pros
Pays good when you have work
Cons
Dont get paid when there is no work
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Evil penny pinching dishonest heartless corporation.
Automotive Service Advisor / Mechanic (Current Employee) –  Paterson, NJNovember 28, 2015
Rey, the service manager is a good guy. Some good people work here, but this is an evil corporation. Watch your commissions like a hawk.
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Progressive, changing, caring, customer oriented
Customer Service Manager (Current Employee) –  Cincinnati, OHNovember 24, 2015
In a world where owning a car for work and leasure is now a necessity, Pep Boys offers a great way to maintain that car. We are customer first oriented with solutions based answers to you and your vehicle needs.
Pros
Commission pay
Cons
Fast paced
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Overall rating

3.4
Based on 613 reviews
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