Sales Support Associate (Current Employee) – Lafayette, LA – February 6, 2016
A typical morning will include running reports from the previous day in order to see what can be restocked or what inventory adjustments need to be done. From there, various projects can be done depending on the day: Price changes, planogram updates, monthly promotion set ups, unloading freight or anything else that needs to be done. The store is separated into three departments: Retail, Service, and Commercial; a lot of responsibility is put on Retail to hold up the store with no help from the other two departments. In fact, retail associates are also semi-responsible for helping Service and Commercial when they need it. Management is, however, left to be desired; fear tactics are used and often threatens yearly raises and hours when sales goals are not reached. This brings moral down and the coworkers are often down in spirits while on the clock.
20% discounts on services and parts
Difficult management, no help from other departments if in retail
Supervisor (Former Employee) – Philadelphia, PA – January 27, 2016
Corporate company, does not care much about the little man. Very hard to move up the corporate ladder unless everyone loves you. Promotions not based on skill but on personality and who you get along with.
Can be depressing at times, has not always been this way, I have loved it in the past but times have changed
good place to work if they would have better workers
shop lead (Former Employee) – Tulsa, OK – January 17, 2016
pep boys was a fun job that let me explore the true job of running a shop and putting out reliable work. it is very hard to keep a name going when you cant control what techs and lube bay guys are hired to work under your name. this was the down fall when I worked at pep boys
A typical day is very boring especially in the winter time. I learned alot working here , from customer service to knowing much more about cars. The most enjoyable part about working here was I only worked Am shifts once a week which i found to be very cool.
Service Manager (Former Employee) – Austin, TX – January 7, 2016
Because we were always short of people, there was always lots of overtime. We opened at 7 am and closed at 8 pm. Makes for a long day but the hours can really add up fast. The managers were nice to work for because they knew that they needed us. Treated us with respect.
Tech A (Former Employee) – Winchester, VA – January 3, 2016
Doesn't care at all about employees. Only about making a profit. Very hard to advance in company. All managers from the Store Manager all the way up to the Regional and District Managers do not take concerns of the employees seriously. Dangerous work environment with faulty equipment and no working safety features.
General Service Technician (Current Employee) – Sacramento, CA – December 18, 2015
Typical day at work would be to perform minor repairs, oil changes, flat repairs. And also talk to customers on repairs made and recommend repairs necessary for there safety. Overall fun place to be around.
Sales Associate (Former Employee) – Hempstead, NY – December 2, 2015
This was the worst place. Bad customer service, management was horrible, and bad pay. People didn't know what they was doing. They didn't work with your school schedule or if you had another job. I had a better time training at the store in Hicksville
Auto Technician (Current Employee) – Washington, PA – December 1, 2015
I've worked here for 17 years and the up and down pays have become a problem with the large increases in health care cost. There is large problem with keeping management that causes reduced pays for flat rate employees.
Customer Service Manager (Current Employee) – Cincinnati, OH – November 24, 2015
In a world where owning a car for work and leasure is now a necessity, Pep Boys offers a great way to maintain that car. We are customer first oriented with solutions based answers to you and your vehicle needs.