Isn't quite what it used to be.
Pros: great co-workers, decent lunch allotments, overall good regular customers.
Cons: inconsiderate management team, little training for positions, no 10-minute breaks on long shifts, sometimes poor scheduling (i.e. the schedule-writing manager doesn't assign a closing cashier), no advancement opportunity.
This position was indeed fun for the first year, but unfortunately since, my opinion of this business from an employee's perspective has reduced significantly. A change in management has definitely affected the place, in some ways good, but in others bad, and the bad had a tendency to outweigh the good.
Promises of improvement were made but never kept, new guidelines were instilled that I - as well as other co-workers I teamed with - did not agree with, and above all that was the inability for management to seriously listen to their associate and take consideration for their opinion. More often than not my criticisms were ignored completely, as well as my requests. I can vividly recall a time where I voiced I was not comfortable in an instance where I was requested to work a different department. I was ignored and placed in the department anyway, with no prior training for the position, and I feel this was an outstanding offensive maneuver to me personally as well as an embarrassment for the company since it was an area of customer service I was not experienced in nor trained for.
In addition, there is simply zero opportunity for progress in my employment. I have been an employee for two years, part time, and have inquired to be either given a raise or begin working full time, to both requests I was ignored. I have given the company my best effort every day, yet I am not recognized or rewarded for it, and even worse than that, new hire-ons are receiving more hours than myself, even though there my performance goes without any serious mistake. I can't help but feel insulted – more... at this, as I am going on my second year of employment there, yet I'm constantly getting the least amount of hours I've ever seen.
I understand that the company has to cut back on hours sometimes, and as of late, we have seen one. But when I see myself getting roughly twenty (20) hours, where the newest associate I also register with is getting about thirty (30) hours for the same week when her employment has only been with us for about three or four months, I feel as if my position is meaningless to my superiors, and needless to say feel discriminated against - and my co-cashiers agree with me.
Henceforth my reasoning for currently seeking new employment as of this posting is simply because I do not enjoy it where I am and I need a new environment with better opportunities, better hours, and more importantly, more respect for its employees, which given my previous employer's behavior, those expectations won't be terribly difficult to meet and even surpass.
I cannot completely come down on all management though, as there was at least the assistant manager (or now known as Retail Floor Manager) that tried his hardest to work with me. Unfortunately, he was also often unheard or simply brushed off and ignored, and with his position, he only had so much control. I still regard him as someone I look up to and always back him up willingly and am happy to complete tasks he assigns.
To the better aspects however, my co-workers were always friendly, never any awkward or threatening presence in the work environment between co-workers. I got along with everyone that was in my department as well as other customer service level departments of the store. The casual environment among us was overall very pleasant.
The hardest part of my job would have to be difficult customers, such as ones not satisfied with a product or ones that thought for some reason a product was cheaper than advertised. Even so, such things didn't put a damper on my mood. I've never had any verbal conflicts between our patrons in the years that I've been there, as I am always willing to listen to our customers and try to meet their needs, if not reach a compromise should there be an issue of confusion of disagreement.
In fact, the most enjoyable part of my job were the customers themselves. I personally love to meet new people, and most of our customers had great personalities and an equally great sense of humor, which works out to my benefit because I love putting a smile on peoples' faces whenever I can. – less