The Pep Boys - Manny, Moe & Jack Employee Reviews

Found 1,250 reviews matching the search
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fast pace workflow
General Service Technician (Former Employee) –  Los Angeles, CAJune 1, 2017
theres is always work you will be busy always looking for people to move up. the people are very nice although customers can be a handful so perfection is a must in order for no headaches
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Was a good place to work
Parts Specialist (Current Employee) –  CaliforniaJune 1, 2017
1. so little staffing the mangers work alone most of the day doing everything
2. full time people complain of poor and expensive healthcare
3. ridiculous hair follicle drug test to get a 20 hr/week, minimum wage, part time job
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Not the best work place
Commercial Driver (Current Employee) –  Buffalo, NYMay 31, 2017
I don't find this to be a good place to work. The management doesn't really care the employees at my store are miserable and it is a bad culture to work in.
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a joke
Service Tech (Former Employee) –  nyMay 30, 2017
Senior managers are a joke, they want you to pay for you to work on your own car. A serious cleansing from the CEO on down is needed. There is no educating new or veteran tech. Youtube will be your best teacher.
Pros
none
Cons
its a con
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Auto Body
Mechanic (Former Employee) –  San Leandro, CAMay 29, 2017
constant work day. Meet lots of customers and learn something new everyday. Love troubleshooting different issues and making customers happy with my work
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great place for advancement
First Assistant Manager (Former Employee) –  Bakersfield, CAMay 28, 2017
as a manger there it was a great place to work for no complaints to talk about I just wished the company was like it was in the 90"s
growing stronger.
Pros
advancements
Cons
long hours
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standy but slow work flow
Technician (Former Employee) –  Fresno, CAMay 26, 2017
I've work there for eight years, there no advancement, not good place to work if you are try to claim corporate latter, manager were unfair and had their favorites and only give other horrible work order and repair.
Pros
none
Cons
everything there is horrible
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Mechanic
Mechanic (Former Employee) –  Inglewood, CAMay 26, 2017
Inspect vehicles for damage and record findings so that necessary repairs can be made
Troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment
Repair, overhaul, or adjust automobile brake systems
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Working
Automotive Technician (Current Employee) –  Dover, DEMay 26, 2017
Money hungry that is all. You work underpaid not enough hours not appreciate it. I am not happy unsafe conditions people breathing people walking all over your back constantly hounding you to find things wrong with the car.
Pros
None
Cons
None
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small growth opportunites
Commercial Driver/Parts Sales Associate (Former Employee) –  Woodbridge, VAMay 24, 2017
Really was looking forward to getting my promised raised. I ran over the counter operations as well as commercial driver position. Pepboys is not a promising company; felt unappreciated.
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good mechanic job
General Service Technician (Former Employee) –  Pittsburgh, PAMay 23, 2017
It is a good job for a mechanic because you work by yourself a lot plus you can get commission if you make a sale. If the opportunity arises then you can sell tires you will get a commission for that sale.
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Fast Paised
Service writer (Former Employee) –  Fayetteville, NCMay 21, 2017
The hours vary in which a person works. The employees are fun to work with, like a big family. The management needs to work on their management skills.
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Great place to get auto parts
Advisor/Commercial Driver/Retail Representative (Former Employee) –  Chandler, AZ 85225May 21, 2017
It's a fast pace environment and working there will teach you something new every day. I had a great experience I enjoyed working with the people there.
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Distasteful, Dishonest, and Unprofessional Shop.
General Service Technician (Former Employee) –  Marketplace Drive, Henrietta NYMay 19, 2017
If you're thinking about applying here, IT ISN'T WORTH IT. The pay is terrible along with the working conditions and management. Both of the managers think they know a thing or two about cars, but they sincerely don't. Was really irked that we had to follow work orders down to the fine print on the document and we couldn't challenge them if it was incorrect or unethical.

Tried to politely communicate with the manager as befitting a professional tech, but it didn't click with him to do the same back. They also fire techs for questionable reasons, which in reality came down to the fact that they hated techs being honest with customers about repairs. This place needs to shut down.
Pros
The master technicians were the only decent people at the facitlity.
Cons
Poor management, poor pay, lack of communication and professionalism with upper management.
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CO workers very friendly
Auto Mechanic (Former Employee) –  Tujunga, CA 91042May 18, 2017
I think it was a good learning experience on lubing high end cars. Other than that unless you have ASE certs your not wininng more than minimum wage. Over all its a good job if your beginning.
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up and down
Store Manager of Parts (Former Employee) –  Lawrenceville, GAMay 18, 2017
There is room for advancement as long as upper management likes you. It took me many years to move from cashier to store manager so it takes a long time for some they prefer to higher from outside rather than promote from with in. With new buy out from last year benefits are now awful. With new medical benefits you have to pay out of pocket till each person on the plan reaches their own deductible. Dental and vision are good. PTO is generous and is part of why I stayed so long. Pay is low to start but gets better if you move into management.
Pros
Pto, co-workers
Cons
benefits, lots of heavy lifting
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Doesnt reward good employees
Assistant Service Manager (Current Employee) –  Roswell, GAMay 17, 2017
Upper management is terrible I have seen good employees be run off from lack of pay and unethical business practices such as changing an employees job title to avoid paying overtime
Pros
None
Cons
Disloyal
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Constant workflow would make the hours fly by
Store Associate (Former Employee) –  Princeton, NJMay 14, 2017
Fun working environment with plenty of work to keep busy. Great learning experience with plenty of customer interaction. I got to learn the system and different departments.
Pros
Time flies by
Cons
Pay rate
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productive
Retail sales associate (Current Employee) –  Yuma, AZ 85364May 11, 2017
great coworkers , late hour shifts, worked only 4-5 hours a day and some days worked 8 hours. very pleasant customers and work environment would recommend to friends
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na
PIR Rep Customer service sales (Current Employee) –  Tampa, FLMay 11, 2017
a typical day here is not bad at all. The more knowledge you have about cars the better because it is important to make sure the customer has everything they will need for the job they are working on. It's a friendly work environment. Customer base is great. Ive learned a lot about cars and how they run. Hardest part of the job is having a schedule that changes on a weekly basis. Sometimes you are opening and sometimes you are closing.
Pros
hour lunch and Pto earning potential
Cons
healthcare is expensive, management is poor, mostly male run industry
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Overall rating

3.4
Based on 1,253 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.0
Job Security/Advancement
3.0
Management
3.1
Culture
3.3