Service Advisor (Former Employee) – Yuma, AZ – August 13, 2015
Great Service Manager, gained sales knowledge as well as tire, automotive knowledge as a whole as well as how to deal with angry impatient customers. Enjoyed delivering excellent professional customer service while giving professional advice and assistance. Co-workers for the most part were cut throat. I learned from the honest ones as well as the Management to do a proper job and follow rules in a safe manner. Enjoyed selling proper product to satisfy the customer exceeding the customers expectation of customer service. Typical day at work was selling tires, automotive parts, advice and replacement options. The hardest part of the job was keeping an eye on my sales which were easily deleted and written up under someone else's name. This was hard to track and lead to my departure.
I am thankful for the opportunity Pep Boys gave me. When I started working for Pep Boys I had no knowledge of cars and yet they hired me. I have learned so much with them. Some days at work, I would start by running an inspection on the car I would use during the day and later I would start the deliveries. In other days I would run the commercial counter, answering phone calls and taking orders for the nearby mechanic shops. In many occasions the car parts have to be special ordered and keep track for excellent costumer service. I also run the weekly billing for our accounts and organize their invoices so each account understand their bill. Once a week I take care of restocking the shelves with all the merchandise that arrives from the truck. Pep Boys' store 398 is a family, we all help each other no matter what department you work on.
Pros management is understanding.
Pep Boys doesn't compensate their employees satisfactory.
General/Retail Manager (Current Employee) – General Manager – July 30, 2015
Pep Boys has a long rich history. Over the past several years it has been a roller coaster ride. Upper Management constantly changing and views constantly changing makes it difficult. Almost to the point of confusing sometimes. I believe the company needs to promote more from within, and get a stronger Automotive Cultured Leadership team
History, Great PTO Benifits, Schedule
Upper Management, Different store to store opperation
OK job if you can handle customers that don't want to spend money on their vehicles.
Express Service and Sales Tech. (Former Employee) – Elgin, Il. – July 27, 2015
Dealing with angry customers is never fun. However, the weeks when you have a few grand in sales and take home a good commission, is pretty nice. It's hit or miss. Not a bad job, not a great job. You WILL get sick of doing oil changes.
Oil changes, some weeks you won't make much due to commission.
Fast paced and enjoyable to exceed production demands.
Picker/Packer/Shipper/Loader (Former Employee) – Plainfield, IN – July 21, 2015
A typical day was common for me to produce 130%. The hardest part of the job was never being recognized for my performance. I did enjoy working for the company for the most part. I learned how to perform in a fast paced environment. Management never gave me trouble other than not recognizing my performance. The hardest part of the job was that I wasn't earning any more compensation for my production that was over by 150% on a weekly regular. They received weekly, a day and a half of a workers standard production and never showed me any recognition. I never complained. But my coworkers and supervisors would hold me to a higher standard than other employees. Other than that It was my favorite job and i am thankful for the experience i received. I have no hard no hard feelings.
General Service Technician (Current Employee) – Inglewood, CA – July 10, 2015
Busy day at work . I have Learned more Service Advisor Technics. I also have Learned more Management Skills in the Auto Service department . Very Reliable Techs on hand . Their is no hard part of my Job . I just do what need to be done. being apart of a Large Cooperation
Service Advisor (Former Employee) – Hicksville, Ny – July 9, 2015
Pep boys has thought me a lot about multi-tasking, the inner and outs of the car industry while working hand to hand with automotive dealers, insurance companies and other auto car parts company. I have manage the mechanics, technician, training staff while being in the top 10 in Long Island and top 5 in my district of Hicksville, long Island as a service advisor/ assistant manager.
Cars, Shop, Mechanics, working on cars and trucks.
Maintenance Technician/Service Writer (Former Employee) – Orange, CA – July 4, 2015
Sales and interacting with people on a daily basis. My people skills have improved greatly because of this job. Got to learn the selling process and also about working on cars. Enjoyed customer's leaving happy when we fixed their car.
Overall this is a mediocre company to be with. While they offer plenty of training for employees, and even classes to attend, the employee is left to advance themselves within the company. While this may not be a bad thing, some may struggle with it. The job is quite stressful and wears quickly on you if you're not used to the conditions of a shop enviorment