Temporary Office Assistant (Former Employee) – Jones and Gifford ave. Center – October 11, 2017
My position at the Resource Center was temporary and did not include the benefits offered to Full Time employees. While I enjoyed the time I spent there, I did not have the opportunity to stay and become a full time permanent employee. All positions that I was qualified for were filled and no one was planning on retirement or leaving the company.
Direct Support Professional (Current Employee) – Jamestown, NY – October 8, 2017
I love my job very very much. I love working with the guys learning something new about them everyday. It's a great place to work. The only problem that I have had is with the recent change in management. The new manager of the house that I work in is very inexperienced which causes friction and tension in the house. Without order their is chaos.
wonderful place to work but very stressful and short staffed
LPN (Licensed Practical Nurse) (Current Employee) – Jamestown, NY – September 9, 2017
Working at TRC has been a very rewarding leaning experience in many different areas for being a new nurse, but as far as staffing it is very stressful working short staffed and working as a DSP and a LPN to help cover the needs of the residents.
To see the smiles on my residents face and the difference that I make in their lives
Short staffed, low wages for the amount of work expected, Working 2nd shift and part of 3rd
Supported Living Specialist (Former Employee) – Jamestown, NY – July 28, 2017
Assisting client's with everyday tasks and goals. Patience is the key with working with the client's. Management was very accessible. Helping client's be productive and to achieve their goals was very fulfilling.
Direct Support Professional (DSP) (Current Employee) – Jamestown, NY – July 27, 2017
In direct support, the full-timers are paid only slightly more than minimum wage. Even though the state has allocated funding to pay DSPs more, the agency has told us they do not have the funding to pay us a living wage. Instead they send us applications to HEAP and Toys for Tots every year. We make only a bit more than fast food workers, but if we screw up it's not like forgetting someone's fries, people could die. Some of the houses are better to work at than others. There is a wide range of management expectations. Some are incredibly strict and micromanage every tiny thing, some seem to not care at all and allow their DSPs to use foul language and act like fools. This is a positions that expects professionals for burger flipper wages. They are stuck in a 1980s business model and we are losing veteran staff constantly. They claim there is opportunity for advancement... but this is not really true. There is a current union negotiation in the works... it is very likely we will lose money again as our union is weak and incapable. The best part of this job is the actual support we provide the individuals we work with. They are the reason we stay. We do the exact same work as a state employee in a group home, for much much less pay. This is the lowest paid DSP position of any of the agencies in the area.
Direct Support Professional (DSP) (Former Employee) – Celeron – April 4, 2017
I enjoyed working with the individuals that lived within the home I worked in. The staff was mostly friendly but there was a lot of politics and if you weren't friends with the Manager you didn't get the extra hours.
Medical Support Professional (Current Employee) – Jamestown, NY – March 22, 2017
I have worked for TRC for a year and a half. My supervisor was the best supervisor I have ever had. She went to bat for me to be her assistant and many people recommended me for the assistant position. However, the company was not willing to pay for the position. After putting in so much effort they offered me a promotion in position but a demotion in pay. They wanted me to take the position but make almost a dollar LESS.
Direct Support Staff (Former Employee) – Jamestown, NY – March 17, 2017
In my 5 years of working for TRC, I made great friends with other staff members, and my consumers became family. This job is very rewarding in knowing that you are making a difference in the lives of the consumers you work with. As long as you have a good team of coworkers, it's great. Every now and then, you'll get a lazy person, or someone who isn't there for the right reasons. But over all, the staff that I worked with truly were there to make a difference. Advancement in position/salary were non existent for me. After 5 years I was still making less than $9 an hour, and that was with a shift differential (this was also between 2006 and 2011).
Medical Aide (Current Employee) – Jamestown, NY – January 2, 2017
During my time as an assistant manager, I truly enjoyed assisting the day to day operations of the group home. I was very close to the staff and individuals that lived in the home. I had many responsibilites that were managing money, ensuring staff did what was expected of them, ensuring the home was run in orderly fashion.
I loved working with the individuals
The hours at the time did not work with my personal life
Clinican (Current Employee) – Jamestown, NY – December 21, 2016
Working with people with developmental disabilities is a very rewarding career. Working at TRC, not so much. The work culture is very dysfunctional. Managers are constantly putting out fires and do not give people the tools they need to get the job done.