Guest Service Lead (Former Employee) – Houston, TX – July 25, 2016
Served as manager on duty overseeing all aspects of Guest Services ensuring that the highest level of hospitality and service was provided. Represented property management in resolving any guest related situations, managed the flow of questions, tracked direct guest services within the hotel. Supported H.R. in recruitment efforts.
Bartender (Current Employee) – Fort Lauderdale, FL – July 19, 2016
The Ritz Carlton is a company where they encourage their employees to learn and grow. There is team work and excellent communication. A typical day at work from the moment you clock in, we provide exceptional service. they call us service professionals. From working there more then 5 years The Ritz Carlton has changed my life because not only I provide good service but also I expect good service wherever I go. the most enjoyable part of the job is meeting different people from all over the world and making then repeat guest. The Ritz Carlton is a very nice place to work and I would still work there if it wasn't for me following my career.
Loss Prevention Officer (Current Employee) – Laguna Niguel, CA – July 9, 2016
You think you're getting a job at one of the nicest and high end hotel companies out there. Truth is that they treat their employees terribly and they think the opposite. The pay there for what you do and what you deal with is terrible. Some management is good but most of it is people that should not be in that position. Best part of the job is the hotel discounts. The top management likes people in the lower management to be pushed around and won't hire someone into a leadership role that they know want to move on to a different career path and on to bigger and better things. They are all about the revenue and profit. You will be overworked and under paid if they are making a profit, if not then they will find a way to make cuts in order to make a profit and it may not be for the best.
Spa Concierge (Former Employee) – Coconut Grove, FL – June 26, 2016
My experience at The Ritz-Carlton was less than enjoyable. The management was very disorganized and I was the only employee working as a spa concierge everyday. I applied as a part-time employee but was forced to work full-time with no benefits because I was registered as a "temporary" employee by HR. Every department director was careless and disorganized which is why I left the company.
Disorganization, short staff and no hurry to hire, carelessness from supervisors and managers
Food Expeditor (Former Employee) – Chicago, IL – May 31, 2016
I have learned many things from management and co-workers. Everyone was unique and we all treated each other with respect. Occasionally on the holidays, the manager would make something special for the employees. For example, i went to work on thanksgiving day and the staff had some turkey and food for us. It was important that we got along as family.
Concierge (Former Employee) – Aspen, CO – May 31, 2016
Working together everyday to maintain a clean, safe, and luxurious experience for our guests. My management team was always looking out for their staff first which was so nice to see, and had never experienced this quality anywhere else.
Banquet Server (Former Employee) – Lake Tahoe, CA – May 26, 2016
The Ritz-Carlton is truly a place that feels like home. From Management to Supervisors to the Employees. The Ritz-Carlton is one of the Best Companies I have had the pleasure to work for. The hardest part of working with the Ritz-Carlton is the inconsistent work hours; but that came with my position as a Banquet Server. I absolutely loved every aspect of my position.
General Manager (Current Employee) – Singer Island, FL – May 14, 2016
Will give during a personal interview. Toughest part of the job is the over extensive report processes that do not allow much time to meet owners, guests and my team. I've learned a whole new service culture.