Lovely hotel but aging and high turnover
Concierge (Current Employee) – Atlanta, GA – August 31, 2017
It is a lovely hotel run by professionals but the line employees are constantly changing and the hotel product is somewhat dated and worn. The guests are more business/conference guests and wedding business rather than the luxury recreational traveler of the baby-boomer centric past. The opportunity to make gratuities as a concierge here are greatly diminished with opentable.com and uber/lyft. In a year, I tracked every bit of cash compensation from gratuities and vendor kickbacks and the total was a hair over $12,000 for the year. The golden days of the concierge desk are gone. In fact, since February, we don't have a desk but a rather pathetic podium exactly like the bellstand.