Chef Tournant - Kitchen Supervisor (Former Employee) – New Orleans, LA – September 27, 2013
Typically my day involved the management of people and processes. I learned time management, excellent kitchen and management skills, and professionalism in a corporate environment. I worked with the finest chefs in the business and learned volumes from each person I worked with. The best part of my job was seeing the happy guests and receiving complements from engaged guests.
I work with a lot of amazing people great benefits . love everything about the company.ladies and gentlemen respect each other and the teamwork is amazing also showing genuine care for the guest love how the employees own and immediately resolve guest problems
This rating is not reflective of my experience with MOST Ritz-Carlton properties.
Opening Team Long Days associated with Opening Team 8:30 to 8:30 most days Management - at the time 50/50 Hardest part of the job (everyone worked in silo. One or two people controlled the working atmosphere (negatively) in the entire area. High Stress/High Demand/High Maintenance You were constantly in the thick of all things in Los Angeles, Red Carpet Events, Special Events
Beautiful offices, cafeteria, really great work associates
Nature of the location - 24/7; hard to find work/life balance
Overall my experience started out good. The atmosphere was welcoming, staff was friendy enough, and my boss was excellent. But the longer I was there I started to notice that some things were not as good as they seemed. Starting with communication or lack there of on a daily basis. Some of the management was friendly, but some of the restaurant managers/ expeditor, sous chef, was rude and arrogant. It seemed as if some of the staff that had been there a while and had leadership positions felt superior to the new staff, and thus they did not have to communicate with us or treat us fairly in company matters. Come to find out, I was not the only one who had the same concerns and issues, as I had other friends in other departments who said that they had the same experiences as well. It eventually came down to too much drama and mess in the workplace, and was once looked & felt like a great place to work was soon bleak. For the amount of workl load that you do in the kitchen department with little pay. It can be very exhausting. Since my resignation, I have heard rumors of management in the retauarant department in particular amongst other issues have not improved and in some cases have worsened. But I can not either confirm or deny those claims, since I have not been there. Generally speaking this is an ok company to work for, and there are pros and cons of working here. Still I think I had a reasonably better experience working here than I have at other sites doing the same job in the food and beverage industry.
Great benefits and really good people to work with
Cook 3 (Former Employee) – Dana Point, CA – July 12, 2017
I loved the experience I had at the Ritz Carlton, not only a beautiful property, but I learned a lot from all the chefs there, A lot of different outlets you could learn from, and everyone was willing to help at anytime.
Great work enviornment
always changing schedules last minute, not good pay
The Ritz challenges even the best in hospitality to expand their skills. Management is visible and open door policies to all staff. Pay and commission for a hard day work is respectable. Any one looking for hospitality career would be wise to strive for Rtiz culture.
Loss Prevention Manager/Hotel Manager on Duty (Former Employee) – San Juan, PR – July 8, 2017
The Ritz-Carlton is a place where the genuine care and comfort of the guest is the highest mission. It pledges to provide the finest personal services and facilities for its guests who will always enjoy a warm, relaxed, yet refined ambiance. The Ritz-Carlton experience enlivens the senses, instills well-being and fulfills even the unexpressed wishes and needs of its guests.
Front Desk Agent (Current Employee) – Atlanta, GA – July 2, 2017
Hourly pay is reasonable and includes tips and upsells for extra money. Overtime is optional so it helps as well. Managment really works with you to progress and balances out with life outside of work. Great benefits and friendly and equally treated throughout the work place
Free lunch, Discounts, Medical benefits, 401K, Retirement savings
By far, the most genuine culture that I've ever worked in. I love the empowerment with which the company gave to those who worked at the company!
Executive Assistant, Human Resources (Former Employee) – Chevy Chase, MD – June 27, 2017
I give the Ritz-Carlton a 5 Star rating for a place to work! Working in Human Resources at the corporate office of the Ritz-Carlton gave me insight to how the directors of the hotels embodied and carried out the company's credo in the hotels all over the world! Although, you work in the corporate office, you still feel connected to the hotels because everyone's mission was the same....to provide a warm, relaxed, yet refined ambiance....and to uphold the mission where the genuine care and comfort of the guests was paramount!
*benefits were phenomenal; *coworkers warm and genuine; *everyone treated with respect, no matter your position
You didn't get to interact with the Ladies and Gentlemen in person at the hotels, but definitely communicated via email and phone calls.