Front Office, Front Desk Agent (Former Employee) – Dallas, TX – February 4, 2016
The Ritz Carlton was a great experience. The teamwork aspect is huge in a hospitality/customer service industry in a large hotel.
Management is very different depending on the department, however, relationships are very easy to build with managers as you are constantly interacting with almost every department when working in the front office.
The only downside to the company is the chance for advancement. There is very little available within the hotel you are at; when a position does become available, there are many people that have been waiting their chance to apply for that spot and will be considered before anyone who has not been with company as long. The company is large and expands globally; so a position may be sought after by hundreds of people within the company.
I enjoyed my experience with the Ritz Carlton thoroughly. The cultural is amazing to be a part of, and the customer service experience I developed is applicable in all work environments. I highly recommend this company for anyone looking for experience in customer service and a close teamwork environment.
Front Desk Agent (Current Employee) – Boston, MA – January 29, 2016
Overall, a great place to work especially for mid-career or college grad advancement. Most in housekeeping, stewarding, residences, and in-room dining stay for 10 + years. FOH operations cycle through employees every 1-3. Many stay for the experience and name to apply for better opportunities elsewhere.
Food Runner///Banquet Server (Current Employee) – Chicago, IL – January 11, 2016
THere is no place like THE RITZ Carlton every one is like Family ,ITS very clean in the back of the house I come to work we all say good morning.!I wrk for Many hotels most of then you see dirt every were ther back of the houes is scary BUT not at THE RITZ, GUYS YOU ROCK! I work with a great managment team i wrk in serving the gust , as a server the hardest part of my job is there is no full time Jobs THe best part of my enjoyableof my job is when the gust gives me a great THank YOU! for aGreat time my co workers work hard , they to have everything Right. perfect, I have learn from managment its pays to wrk hard i learned from my co workers we will get more done as a team.
the H R the are the Best they will listen to you and fix your worrys
Recreation Attendant (Current Employee) – Dana Point, CA – January 7, 2016
I've had this job since I started college and it has been nothing but wonderful to me. Great, flexible hours during school year, while offering tons of hours during summer time. Atmosphere is relaxing and fun. Employees were all near the same age group and which made it easier to get through a long, hot summer day. Work was hard, but not unmanageable. Great college job.
Coordinator (Current Employee) – Kapalua, HI – January 7, 2016
make reservations send confirmations of reservations Engage with guests about our programs open and close center care for the animals at the center Send revenue reports each day to accounting Work with concierge staff in hotel Send pictures to guests from adventures Coordinate transportation for guests for activities Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Send emails to hotel for record keeping Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Enforce safety, health, and security rules. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Assign employees to specific duties. Plan budgets and authorize payments and merchandise returns. Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Housekeeping (Current Employee) – Atlanta, GA – December 23, 2015
Working for the Ritz Carlton was an eye opening experience. It taught patience, hard work, and how to be independent. The Ritz Carlton is a fantastic company to work for. They really take great care of their guests, as well as workers.
J1 Trainee (Current Employee) – Fort Lauderdale, FL – December 18, 2015
chef give the empowerment to do my level best and give the best service to the guest.learned how to cook in bulk for banquet everyhour was enjoyable part of job.management take care of us very well.co workers are very helpful.there was no hardest part in bachelor gukch ,everything was so well planned
Pool attendant (Former Employee) – Miami Beach, FL – December 17, 2015
typical day at job, you get there, you start setting the chairs and wait for people to go to the pool and give them whatever day need, some of them tip, some of them don't but that is part of the job. i learn the importance of a service well given and how it influence in the experience of the customer. Managers do their best for being your friends and help you with the difficulties you face. co-wokers know how to do team work so you are going to be fine. hardest part of the job is when they ask you to move an umbrella because they are freaking heavy. the most enjoyable part is the tips.
Esthetician (Former Employee) – Naples, FL – December 8, 2015
Great staff and guest to work with. Your "job" felt more like a family and a home over anything else. When you got to work the day just passed because of how busy and how much fun you were having. They taught me to carry your work ethic to your home life.Leave your worries at the door and be the person you are meant to be without fear of life. Be 5 star and shine where ever you go.
Productive and never boring always something new to learn!
Server/ Intern (Former Employee) – Fort Lauderdale, FL – December 6, 2015
Working here was wonderful in the sense that there was so much opportunity to advance, make money, and better yourself. Healthcare was wonderful and the staff I worked with as peers were amazing. However, quite often there just simply wasn't enough recognition early enough in one's career. I worked here for four years. I trained in every possible position to gain access to higher positions I was told I was the number one candidate for, only to later find I was passed up due to one manager trying to keep me in their department. They did so because they knew I was the go to person. I could, in a single day, serve, bartend, hostess and food run. Among other hats I could juggle. I could also solicit the help and loved finding projects to do because we had the freedom to improve our work environment and it was encouraged.