Manager On Duty (Current Employee), Atlanta, GA – September 8, 2014
Pros: great team environment
Cons: short breaks due to overwhelming calls at times.
Typical - As Manager on Duty I assist every department in making sure that they are not being bombarded with calls, incidents and deliveries. When they are I step in to help my teams as we are a small team on overnight and have to take responsibility of the entire hotel.
What I have learned - We are all needed to perform to our best ability. If one – more... department is now working up to par we as a hotel have to come together and find out what is wrong. One person or department can give the guests a wrong final impression on how the hotel is ran.
Management - Upper management seems to be strickly by the book no matter what the circumstances are. Sometimes by the book isn't best as decisions have to be made sometimes by one thinking about the senario that took place and how it started and ended.
Co-workers - Best part of the company. No matter what happens or what we go through there are no grudges held and we can be friends/associates once the issue has been taken care of. enjoy working together no matter what race, creed, or ethnicity.
Hardest part - To have ideas ignored or for someone to say that it has been like this for the longest and there is no changing it (Even if negative).
Most Enjoyable - To be able to make a guest/customer smile based on how I took care of them or thought about them during troubled times by making a simple gesture as a phone call to follow-up with them after an incident. Just to be able to see or hear the guests excitement and joy when you have made their day when you actually took care of the issue first hand and not passed it on to anyone. – less
Evening Valet (Former Employee), White Plains, NY – July 15, 2014
Pros: driving high-end vehicles
Cons: working in extreme heat
This position required interacting with wealthy individuals and handling their vehicles with care and respect. The hardest part of the job was working in the heat and the most enjoyable part was driving high-end vehicles.
Engineering Department Coordinator (Former Employee), Key Biscayne, FL – July 6, 2014
Pros: very good benefits
Cons: when customers where not 100% satisfied.
I enjoyed working in the Ritz Carlton Key Biscayne, because it was a solid company, very organized, and I was part of the inauguration of the Hotel. A typical day, I would receive request from the Housekeeping Department or the Front Desk , about a customer request for a maintenance issue, such as electrical or plumbing. Then, I had to inform the Maintenance – more... Staff in order to have it resolved. Every day I had meetings with the Director of Engineering and the maintenance staff, to improve service in general. – less
Hostess (Former Employee), Miami Beach, FL – June 17, 2014
The Ritz Carlton experience is unforgetable.As a hostess i had the pleasure to meet great people and celebrities.The hotel offers the most luxury amenities for its guests.Very skilled and well trained staff.The company and its benefits are impressive.