Pros: talking to famous people?
Cons: pretty much everything else
Before I started my Masters program in Hospitality and Tourism Management, I set the lofty goal of joining the Ritz-Carlton via their management training program (Voyage) after graduating.
After completing my degree, I went through the lengthy hiring process and was offered a position in the field of my choice.
Despite two other offers which paid better and came coupled with a more attractive benefits package, I signed on with The Ritz-Carlton at a flagship property based off of the reputation for excellence that their Voyage program for Management Trainees carries.
I currently rank this decision as the worst I have ever made in my entire life.
The management training program for me boiled down to little more than a way for the company to find cheap, highly promising labor. They are looking for managers who will act as robots, signing their life away into supporting a lie for corporate profits.
My quality of life, since starting work with The Ritz-Carlton, has gone down hill significantly.
I'm sure the program was originally put together with the best of intentions. My experience with the company revealed that the way individual hotel properties use some (or all?) of these management trainees is very different from how they are presented when I was a prospect of the program.
Busy work. Terrible training. Brand standards are not enforced. Brand is not what it used to be. Low and mid level management is paid poorly and it shows. Within one hour of being on the job, several managers approached me and told me I had made a mistake. One told me he would, "do everything he could – more... to protect me and my career". Management is like a revolving door and employees of the property constantly laugh about it.
That being said, I was well received and liked by most, if not all, employees.
There were two other management trainees at my property when I started. Both hated it and one has since quit. I will be leaving the company as soon as I finish the program.
The thing that makes my blood boil the most about the company is that one of my main responsibilities is to make up stats in order to propagate the many lies that currently keep the company (or at least the property at which I worked) successful.
New upper level management at any company means that new programs and policies are put into place to increase company output, performance, etc. It takes a long time for a company to evaluate whether or not a particular manager is effective. One of my main job responsibilities at The Ritz-Carlton was to input completely made up stats in order to boost short term scores and make upper level management seem effective. If a new manager's program can be shown to be marginally more effective than an old program, then the new manager stands to receive compensation and likely move up the career ladder. The bulk of my responsibilities outside of busy work was to fake these stats. Although I hated it, faking these stats was the only part of my job that took any skill or was remotely interesting. I feared that if I did not fake these stats, I would be disciplined one way or another.
I could keep going for hours or even days with details but since nobody will likely read this information, I'm going to stop here.
Worst company I've ever worked for. I can't believe I went back to graduate school for this. – less