The Ritz-Carlton Employee Reviews in United States

Found 671 reviews matching the search
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great place to call work
Front Desk Agent/ PBX Agent (Current Employee) –  Fort Lauderdale, FLDecember 5, 2015
answer calls from back office assist with hotel guest issues and request. block reservations for up coming guest take calls from everyone in hotel and outside lines and transfer to proper department. high volume call center with one agent. check guest into hotel room based on request and booking type. service with a smile and friend service on a daily basis strive to be the best everyday and completing daily hotel reports
Pros
free lunch
Cons
small hotel means more responsibilities
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Fantastic company
Food & Beverage Management Trainee (Former Employee) –  Amelia Island, FLMay 14, 2016
The Ritz is a great place to work. If you have a knack for hospitality this is the company for you. It has an encouraging culture of excellence. I highly recommend it.
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Professional, attention to detail
Senior Sales Administration Manager (Former Employee) –  St Thomas, VIJune 8, 2016
Inventory control, document production and stellar customer service. High end time share sales office in a tropical destination.
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great place to make money
Nail Tech (Former Employee) –  chicago ilMarch 1, 2016
Management was average. Spa well organized, made very good money while there. Got to meet many famous people.
Spa director was only around when there was a problem.
Pros
money
Cons
management changed place and eliminated all nail services
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The key to excellent service is welfare of workers
Spa Attendant (Current Employee) –  Miami Beach, FLFebruary 4, 2016
Team work, excellent communication, and permanent interaction between managers and employees is a wonderful atmosphere that enjoy every one who has the fortune to work in The Ritz-Carlton Hotel
Pros
Excellent benefits package
Cons
n/a
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Great company to be a family of
Esthetician (Former Employee) –  Naples, FLDecember 8, 2015
Great staff and guest to work with. Your "job" felt more like a family and a home over anything else. When you got to work the day just passed because of how busy and how much fun you were having. They taught me to carry your work ethic to your home life.Leave your worries at the door and be the person you are meant to be without fear of life. Be 5 star and shine where ever you go.
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Nice company but unfair pay.
Customer Care & Sales Associate (Current Employee) –  Salt Lake City, UTNovember 21, 2015
The job is easy enough, take calls and make reservations while making the guest happy. The difficult part is trying to juggle work and any life you have outside of work. The schedules change monthly so you may have an actual weekend off one month but the next you have two days off in the middle of the week. The pay seems fair until you see that other call centers pay more for doing the same amount of work. The discounts at Marriott and Ritz-Carlton hotels are nice but because of your ever changing schedule it can be difficult to take advantage of those benefits.
Pros
Awesome hotel rates, Friends and Family rates
Cons
Pay is low, schedules change monthly.
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Excellent company to develop your culinary knowledge.
Cook-II (Current Employee) –  Greensboro, GANovember 18, 2015
I am a Chef in a 535 seat outdoor dining facility that is separate from the hotel. We are known for our southern flavors as well as modern cuisine. The best thing I have learned here is not only how to treat the guests of the hotel, but also how to treat fellow employees. We definitely are ladies and gentlemen serving ladies and gentlemen.
I work with a great team and enjoy the encouragement of our management team to push our creativity and professionalism to higher levels.
Pros
Creativity is accepted and encouraged.
Cons
Sometimes the corporate politics get in the way of providing the finest service.
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No team spirit
Stewarding Supervisor (Former Employee) –  Philadelphia, PAJuly 11, 2016
Employees are difficult and are all ghetto
The work areas are not up to par they don't have enough equipment and they are lacking real management
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Productive and High Energy
Front Desk Agent (Current Employee) –  Marana, AZFebruary 29, 2016
A typical day at the Ritz Carlton would be an exhausting but rewarding one. We strive (each and every one of us) to be the best people with the most legendary and memorable customer service available.
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great structered working facility
Housekeeping (Current Employee) –  Atlanta, GADecember 23, 2015
Working for the Ritz Carlton was an eye opening experience. It taught patience, hard work, and how to be independent. The Ritz Carlton is a fantastic company to work for. They really take great care of their guests, as well as workers.
Pros
free uniforms
Cons
no overtime in certain departments
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great learning experience
COOK 1 (Former Employee) –  Boston, MANovember 20, 2015
Great learning experience. Compensation varies widely by region. High standards which are good for a young professional. If you are young and don't go to the military, Get some Ritz Carlton experience! They will teach you to raise the bar, work hard and do the right thing
Pros
good benefits, travel perks, reputation.
Cons
the union in boston, working every holiday from 9 am to 12pm with out a break
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Best of the hospitality industry
Baker (Former Employee) –  Half Moon Bay, CAFebruary 21, 2016
The company overall is great. They have good ethics towards their employees and take care of them with great benefits and make a point of paying above the local pay rate. People who want to advance and voice it are put on track quickly. With properties all over the world you can basically live where ever you want. However, how well your work environment is, really depends on the property and your immediate manager. Some properties are good for ambitious people who like to try new things, every thing fresh and current. Other properties are more of a don't rock the boat and you can keep your head down till retirement, stagnate and not open to change. Overall if you like hospitality service it's a great company. You just may have to transfer every two years until you find the perfect property for you. You can't beat the hotel and travel discounts on top of all the other great things that come in your benefits package. Health coverage is great and the 401k package is great as well. They start matching after only a year or two.
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Lay Offs frequent
Lackey (Former Employee) –  Greensboro, GAJanuary 16, 2016
Lay offs for elderly happen so that full benefits cannot be utilized. Not very family oriented for employees. Awards given to Corporate for family values are soooo overblown.

Managers are overworked and underpaid

HR is in GMs pocket
Pros
Free meal once a day
Cons
No breaks
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positive vibe
J1 Trainee (Current Employee) –  Fort Lauderdale, FLDecember 18, 2015
chef give the empowerment to do my level best and give the best service to the guest.learned how to cook in bulk for banquet
everyhour was enjoyable part of job.management take care of us very well.co workers are very helpful.there was no hardest part in bachelor gukch ,everything was so well planned
Pros
free lunches
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Great Company Name
Bell/Recreation (Former Employee) –  Rancho Mirage, CAApril 22, 2016
Although the company has a great name, be prepared to sacrifice your personal time and schedule at the whim of junior management.
Pros
Great Name
Cons
Scheduling
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Great workplace
Executive Administrative Assistant (Current Employee) –  Greensboro, GAJanuary 11, 2016
Fabulous company to work for, opportunities to grow and advance. Allows employees to always learn and grow. There is room for advancement, if you so choose to advance. Great employees benefits.
Pros
free lunch
Cons
365 days a year, 24 hours a day
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just ok
Valet Driver (Former Employee) –  Orlando, FLFebruary 22, 2016
Long hours running for cars in the whatever the weather happens to be that day.Split tips with your co-workers. A lot of favorites. Overall good money but, not really worth the stress if you can find something better.
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Productive fun worplace
General Cashier (Former Employee) –  Montego Bay, MDNovember 6, 2015
Very structured and organized. A topical day involves conducting a briefing before starting work duties. All departments are kept up-to-date with the company's current affairs locally and international. Leaders and employees are all involved in the work that affect them. Also, each employee live by the company's core values thus the motto "we are ladies and gentlemen serving ladies and gentlemen"
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outstanding place to work
Director of Restaurant Operations (Current Employee) –  Tucson, AZFebruary 17, 2016
I lead a team of 40 plus plus Ladies and Gentlemen. net sales combined is over 2 million. Fast paced casual dining. My strengths our p&l, floor presence and strong leadership.
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Overall rating

4.5
Based on 891 reviews
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Ratings by category

Work/Life Balance
4.1
Compensation/Benefits
4.3
Job Security/Advancement
4.2
Management
4.1
Culture
4.4