When I worked there as a turn-down assistant, a lot of people were interested in creating drama. If you weren't with the "it" crowed, you were alone. Management was the same and didn't do anything to fix the problem. I was 18 and in high school, but my job was WORSE than high school. I'm talking about 28-50 year old women being mean to one another and talking behind their backs. Turn-down was given 50 rooms at least every other night and you weren't aloud to help anybody else unless your rooms were done. AM housekeeping was even worse. The would leave privacy's on the doors so they didn't have to clean them but you would. Everybody was always on their phones and nobody ever cared what you had to say. I would NOT recommend this job unless you don't care about drama and want to be working with a bunch of jerks!
Discounts on hotel rooms, decent pay
drama, rude coworkers, rude management, nobody listens to your problems, to much work for one person
There isn't a day that goes by that I obtain increasing knowledge in the field that I am in. My coworkers are so passionate about there job and duties and help each other to learn and grow. The most hardest part of my job would be you would never know what to expect, which could be frustrating or for the most part exciting as well, all of us in the back and front of the house thrive under pressure and help one another to succeed. Management wise can be very tough with scheduling, ordering, making sure each individual are satisfied with there job and needs, etc.... all in all everything that I needed to do my job management always exceeded my expectations. The most enjoyable part of my job are my coworkers and how well we work together, all of us to learn more and grow and building a strong relationship in and out the kitchen.
Very Professional environment with excellent training and high performance
Public Relations Associate (Former Employee) – Ritz Carlton Battery Park, New York NY – May 21, 2015
The time spent was too short to give an extensive review. Managers were professional and great emphasis was made on delivering very high service. A great place to learn the hotel industry and its operation for success
Banquet server, room service server, hostess (Former Employee) – Phoenix, AZ – May 1, 2015
its a horrible company but the People you work with are great people. the co workers make it worth going to but the human resource staff and some of the senior staff are so self righteous that they treat every one like they are beneath them.
Server/Bartender (Former Employee) – Bal Harbour, FL – April 11, 2015
what I enjoyed the most of working at The Ritz Carlton is that you can learn many possible ways of a great costumer service and also you get to have amazing opportunities of growth. Managers are very capable to handle guests and employees.
Loss Prevention Officer/Invoicing Clerk (Current Employee) – Philadelphia, PA – April 9, 2015
The hardest part about working in the Ritz Carlton is the attitudes of some of the guest who come in and want to stay at the hotel. Some of them are inconsiderate to peoples feelings and feel that they can talk to people any way that they want to.
Ski Concierge (Former Employee) – Avon, CO – March 29, 2015
All the upper management here treated everyone below them like they didn't mean anything. Never solve guest problems and hide in the back office (PBX) all day. Rarely even supervised, let people do whatever they want and go missing for half their shift while all the hard workers do all the work. For the most part my co-workers were great, and I learned that the management only cares when the VIPs come into town and the next day go back to hiding in their office.
Bartender (Former Employee) – 1 Austin West – March 25, 2015
Fun workplace to work with very beautiful furniture. Meet with a lot of great people. Co-workers are not very friendly Quite a lot of stress with demanding customers because the company is know of its finest service.