SPA CONCIERGE (Former Employee) – Tysons Corner, VA – June 14, 2017
Good place to work. Good company policies. Could be a bit more competitive with pay. Good benefits. Medical coverage a bit pricey though. Flexible work hours. Full time, part time and on call positions available.
Room Attendant (Former Employee) – New Orleans, LA – September 6, 2017
Working there showed me the responsibilities of managing my own money because the pay was very good plus you would get tips as well and it wasn't taken out your check. The job was easy and overall one of the best jobs I had.
Very professional and nice working environment. Management team is very accommodating. Workplace culture is relaxing and easy going. The most enjoyable part of the job is putting smiles on the guests faces.
Intern (Former Employee) – New York, NY – September 5, 2017
I worked as an intern at the Ritz-Carlton Central Park.
The best part of my job was the friends I made through the internship program. We all became very close.
The internship definitely lacked any structure or direction. We were promised experiences in all departments but were mainly held in one and were given limited opportunity to branch out, even when we spoke out about it.
There was never clear direction given to any of the interns and was kind of a mess... I'm not really sure how they kept track of us.
I really enjoyed my 12 years of service with the Ritz. I made life long friends and learned so much about the hotel industry. The benefits were also a very important aspect of the job. Plus the location of my property was amazing.
Employee (Former Employee) – Tucson, AZ – September 1, 2017
Fun place to work if you have the right attitude. You ned to come to work ready to work, if you do you will succeed. Only problem is they will under pay you and you will be overworked for that pay unless you are working a banquet captain shift. Then your boss is a joke and you milk the clock all day long.
Concierge (Current Employee) – Atlanta, GA – August 31, 2017
It is a lovely hotel run by professionals but the line employees are constantly changing and the hotel product is somewhat dated and worn. The guests are more business/conference guests and wedding business rather than the luxury recreational traveler of the baby-boomer centric past. The opportunity to make gratuities as a concierge here are greatly diminished with opentable.com and uber/lyft. In a year, I tracked every bit of cash compensation from gratuities and vendor kickbacks and the total was a hair over $12,000 for the year. The golden days of the concierge desk are gone. In fact, since February, we don't have a desk but a rather pathetic podium exactly like the bellstand.
some times ok, but most of the time very stressful.
Housekeeper (Former Employee) – Philadelphia, PA – August 28, 2017
it needs a lot of improvements. they need to pick a hard workers that is welling to comet to their jobs and take it seriously. it's a lot of work for one person. some time they give a big assignment to house keepers because others keep on calling off.
Work environment and management were negative experiences
Guest ReceptionAgent, Night Auditor (Former Employee) – Truckee, CA – August 26, 2017
Management was continuously limited in their capacity to do the right and fair thing. Training in a productive manner was lacking. Work environment was not effective and kitschy. Geared toward the young adult worker; no place for a more mature employee.
Customer Service Associate (Former Employee) – Buckhead, GA – August 25, 2017
One f the best places I've ever worked. They treat you as good as the guests. Good pay, Good hours, and good company. I enjoyed the professionalism on the job. They clean your clothes, feed you, give you parking, and more