Pros: customers, co workers, discounted food, benefits
Cons: hours, pay, management
I worked as a Customer Service Manager for Schwans Home Food Service for two years. I would leave my house at 830am and get home at 12:00am, five days per week, and yes that is a TYPICAL day at work, not a long day. Schwans has a 90% + turnover rate and one ride along will tell you why.
When I worked there we had a base salary, and a month after I left, it went back to 10% commission. My co workers were working the 60 hour weeks for less than 100 per day.
There's currently a Class Action Lawsuit against Schwans in California for seven different labor law/employee mistreatment charges/DOT violations. Even if you worked there two weeks, you need to call and get your name added to the suit, so you can get compensated for the hours of your home life you gave up trying to make Schwans their money.
Want to eat in that 12 to 16 hour workday? Don't go an hour without showing a sale, or you'll be verbally warned and then written up. Doesn't matter if you went to three/five/ten customers if they don't buy anything. Never happened to me but was threatened. Was told to eat my lunch on the way to more customers.
Schwans could care less about their customers; they see them as how much they spend and want them to spend more, not about providing good service. Anyone who worked at Schwans more than a month is a diligent and hardworking person, hands down.
My customers and coworkers were the only reason I stayed as along as I did. Many of the customers were elderly, and they appreciated seeing you and were genuine people. Many told me they didn't even need the food, but they knew how hard – more... I worked to provide them with consistent service.
Management was laughable at best. If you can sell, Schwans believes you can magically manage people as well. Managers care about three things: Sales, Sales, and Sales. They get a bonus if all of the CSMs sell enough, and you WILL be asked how much you are going to sell and how many new customers you're going to get, everyday.
I learned that Schwans was the outright worst place to work in my 15 year work history. They're hiring now, and they will be until the day they go bankrupt from lawsuits or poor sales. Do yourself a favor, and look elsewhere or go back to school and pursue something different in life. – less