Resident Service Coordinator (Current Employee) – Columbia, MD – September 22, 2015
Everyday brings on a new scenario and you never did the same thing each day. The job itself was very productive to the community, and everyone benefited with the different activities that were presented. The down fall was the office itself is very small, so therefore you never had your own space and not enough computers.
A typical day at work would be to open the office, have a 10 minute team meeting. Inspect tour routes, curb appeal, inspect models and mini models. Then I would report any maintenance issues right away. I immediately would set appointments and respond to hot leads with urgency!!! Throughout the day I would update the phone call log, respond to email inquiries, create guest cards for all prospects via email, phone or walk-ins. I'd dedicate myself to Product/Community knowledge, tour the community with prospects, exlain the Application process, prepare and signing of lease package, assist new move ins, assisting current residents with their needs and concerns. Assist in planning of residential services.
In this position, the only hardest part of this job, in which I've experienced is a maintenance issue. The maintenance issue was an overfloaded toilet that had affected more that two resident apartments. The building was under warranty, so the issues eventually became resolved, but it took almost a week to correct the apartments and the flood damages.
The most enjoyable part of the job were meeting new faces everyday and working as a team player. There were only 6 of us, 4 office staff and 2 maintenance staff. We created such a tight-knit bond which felt like a second family, thus making it enjoyable. I believe that success as a business or a community, every team member should have a strong work ethic, dedicated, knowledgeable, well rounded at multitasking and be briefed on common goals of the work environment.
AP Processor/ Assistant Property Manager (Former Employee) – Baltimore, MD – March 7, 2012
The Shelter Group had a nice environment and the team I worked with was excellent. But after completing my degree, I was held at the same level without an opportunity to advance and grow within the company.