Not your Average Contact Center
CUSTOMER CARE SUPERVISOR (Current Employee) – Charlotte, NC – September 5, 2015
Steritech's Customer Care is a small contact center. At the most, there were only 8 FT representatives, a Customer Care Quality Analyst, a Supervisor and a Manager (who no longer carries that title). It was very much a laid back atmosphere. Steritech Customer Care does not focus much on typical stats (Average Handle Time, Calls Per Hour, etc.) because its main focus is QUALITY, not quantity.
There definitely is plenty of room for advancement, as the company truly believes in promoting from within. .
The downside of working for Steritech is the pay, and it seems that throughout the years, they've began to stretch their people more and more - moving away from their "People First" theme.
Having said that, overall, Steritech can be a pleasant place to work
1 hour lunch; family environment; flexiblity