The Steritech Group, Inc. Employee Reviews

Found 48 reviews matching the search
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Very Prodcutive and Fun Place to work
Quality Management Specialist (Former Employee) –  Charlotte, NCAugust 30, 2017
Steritech is a great place to work for people who are very dependable, able to be a multitasked and some what you own boss. For the work I did as a specialist we would evaluate business on foodsafety and brand standards on the highest level. Developing realationships with our customer to achieve the ultimate goal of safe food with the best quality and customer service.
Pros
Great benifits
Cons
Extensive traveling you get burned out
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Not a fun place to work
Service specialist (Former Employee) –  Orange, CAApril 25, 2017
10 hours minimum work daily with no overtime pay. Management are not supported, they don't respect their employees personal life. even though your shift is over and a clients call for service, management expect their employees to go do the service after hours just to satisfy clients needs. instead of hiring extra technician to cover emergency calls after hours, they want their employees that are off for the day to still handle the issue.
Pros
weekend off, very good 401k benefits.
Cons
Long hours at work without compensation.
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Demanding position
Operations Management Specialist (Former Employee) –  CaliforniaMarch 5, 2017
No work/life balance
Much much travel
Required to learn a multitude of policies for several companies
Enjoyable is creating own calendar/schedule
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Great company transition tough
Suport Services (Former Employee) –  Charlotte, NCDecember 28, 2016
Company was purchased by a large International company. Transition was tough on those who desired to stay. Very unsure job retention.
Pros
Great people
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Steritech starts paying by the hour and cuts specialist's pay 15%
Quality Management Specialist (Current Employee) –  Charlotte, NCDecember 2, 2016
What you see is what you get. Low hourly pay, Travel not compensated from home to client unless you drive more than 90 miles, They recently started paying Specialists hourly. They reduced the hourly rate to factor in 20 hours of overtime per month
So, if you work a normal 40 week your pay has been decreased by 20 hours at the 1 1/2 over time rate. FAIR? I don't think so.

Benefits? No, No, No. There used to be a good benefit package. That has changed. They know are showing a car, cell phone and tablet computer as being benefits. Nothe even true. Phones are monitored and restricted and the company cars are only provided because its cheaper than paying you mileage and a means of tracking you as they are equipped with GPS and you are not allowed to use for personal use 50 miles from your home. Tablets are also monitored and they are required to do the audits.
Pros
It' a job at the moment.
Cons
Poor leadership, Low wages, no culture, no benefits, no honest communication from management.
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Good Company
Pest Control Technician (Former Employee) –  Dallas, TXSeptember 27, 2016
Overall good company to work for. Great benefits and great training course. Management is always willing to work with you.
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Quality Management Specialist
Quality Management Specialist I (Current Employee) –  Charlotte, NCAugust 31, 2016
Great place to work. Busy days that are purpose driven and full of lots of driving. Allows the opportunity to make personal connections with a variety of people and make a meaningful impact in restaurants' day to day operations.
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No life
Quality Mangement Specialist (Former Employee) –  New Orleans, LAMay 5, 2016
In the car constantly and depending on your area have to fly quite a bit too. Yes you get to travel but you are visiting locations all day and then sit in hotel room all night. They give you only 25.00 a day to eat when you are out of town so they expect you to eat 3 meals on 25.00. If you want to be healthy then you are spending your own money bc they basically are telling you eat fast food every meal with the cheapness they are giving you. Also the company is out to get their clients sadly. They say we are trying to help the brand, but if you don't fail or give bad grades sometimes then they question you that you aren't doing your job correctly which is one of the reason I left bc they basically called me a liar to my face. Pay isn't good either as they say you have bonus potential but you have to work a crazy workload to see that money!
Pros
car
Cons
pay, never home
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See different things everyday
Quality Management Specialist (Current Employee) –  Boston, MAApril 18, 2016
You are always on the road visiting different clients daily, must like working on your own. You make a lot of relationships with your clients who you very rarely see, at most 4 times a year. You rarely see your coworkers. You will most definitely experience something new every day, and will never have a dull moment.
Pros
Make your own schedule
Cons
lots of travel time
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Productive and fun place to work with a Gym
Accounts Receivable Clerk (Former Employee) –  Pineville, NCApril 13, 2016
This was a temporary assignment and I enjoyed the time I worked there. The co workers were good to work with, they were always there to lend a hand if needed.
Pros
Free lunches
Cons
the job was just temporary
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Company sold in September 2015
Service Specialist II (Current Employee) –  Washington, DCFebruary 28, 2016
Was a good place to work but it sold and all the upper management either left or giving their walking papers now it's a Great place to work so far no more dictatorship managers talking down to us and stealing commissions from us were actually being treated like people I'm looking forward to seeing what happens next.
Pros
Work from home, company vehicle and good benefits
Cons
Yet to be determined!
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No home life. Always on the road.
Operations Manager (Former Employee) –  Sacramento, CAJanuary 2, 2016
Always short handed. My position was Operations Manager, but most of my time was spent working in the field to supplement the lack of people. The company didn't like to replace people that left, so they had managers fill the open areas until they found a replacement person.
Cons
see above review
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Poor managerial skills
Specialist (Former Employee) –  NevadaOctober 18, 2015
The company as a whole could benefit from managerial training!
Benefits and the insurance carrier are great - medical, dental and vision. Providing a way to save funds (via payroll deduction) for Christmas holiday is good!
Pros
Supports community
Cons
poor managerial skill sets
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NOT A GOOD place to work AVOID
IT Support Specialist (Former Employee) –  Charlotte, NCOctober 16, 2015
Expect you to be able to do everything yourself and do more than one job in an 8 hour day. Expected to get my work done in only 4 hours or less, never let me work from home when I was sick but let others when they were "hurt". Management is a joke, IT manager is very bad and dont know anything didnt even know how to open an audio file in a different application...
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We were advised on August 31, 2015 the company had been sold. People were constantly leaving, so they must have already known.
Contact Center Representative (Current Employee) –  Charlotte, NCSeptember 10, 2015
Company has been sold as of August 31, 2015. The company handles pest control and auditing. They have several different departments. A lot of employees must have known ahead of time that the company was going to be sold, because people have been constantly leaving since last fall.
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Not your Average Contact Center
CUSTOMER CARE SUPERVISOR (Current Employee) –  Charlotte, NCSeptember 5, 2015
Steritech's Customer Care is a small contact center. At the most, there were only 8 FT representatives, a Customer Care Quality Analyst, a Supervisor and a Manager (who no longer carries that title). It was very much a laid back atmosphere. Steritech Customer Care does not focus much on typical stats (Average Handle Time, Calls Per Hour, etc.) because its main focus is QUALITY, not quantity.

There definitely is plenty of room for advancement, as the company truly believes in promoting from within. .

The downside of working for Steritech is the pay, and it seems that throughout the years, they've began to stretch their people more and more - moving away from their "People First" theme.

Having said that, overall, Steritech can be a pleasant place to work
Pros
1 hour lunch; family environment; flexiblity
Cons
pay; workload
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Overworking employees, but great service
Specialist (Former Employee) –  Charlotte, NCSeptember 1, 2015
Managers are forced to service more than manage. Disappointing work life balance. New management that are forcing old timers out. Lots of senior people leaving.
Pros
compensation
Cons
no work life balance, 13 hour days on the road
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Great place to work, wish there was less travel!
Quality Management Specialist (Former Employee) –  Charlotte, NCJuly 8, 2015
Overall a fantastic place with great people. Travel was too extensive for my liking. Would recommend this company to all.
Pros
Company car, benefits
Cons
Extensive travel!
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still working
Service Specialist (Current Employee) –  Scottsdale, AZJuly 7, 2015
Days are long, you'll get to work at some big name brand account's. A lot of freedom to your work day. You drive their truck and work in their clothing. Don't see much of the management or co-workers. The most enjoyable part of the job is the professional relationship's you make with you account's.
Pros
n/a
Cons
n/a
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Travel, safety, audit, food safety, pest prevention.
Quality Management Specialist (Current Employee) –  Charlotte, NCJune 29, 2015
Meeting with various clients at somewhat random time slots, conducting consistent, technically accurate and rigorous food safety brand protection and sanitation assessments.

Monthly conference calls, with constant updates and learning/food knowledge, quarterly reviews.

Very independent job analysis with little supervision.
Pros
per diem, transportation, equipment, support services
Cons
travel, training(hands on), scheduling, productivity.
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Overall rating

3.2
Based on 50 reviews
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Work/Life Balance
2.9
Compensation/Benefits
3.5
Job Security/Advancement
2.8
Management
2.8
Culture
3.1

CEO Approval

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10 ratings
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