A day in the life of a retail manager is almost never typical ... you open and close the store; it is what happens in between that keeps such a job interesting and challenging. There are always unforeseen situations that force changes in priorities. Regular daily activities include payroll, scheduling, shipping and receiving, direction of workflow to associates (along with appropriate follow-up), merchandising, maintaining a profitable store, and of course Customer Service by way of problem-solving and decision-making to ensure overall Customer Satisfaction.
I learned how to use the many company reports to identify strengths and opportunities in the store, and across the district, region and chain. Additionally I learned how to use the payroll and scheduling systems to maximize productivity and maintain costs.
I am a manager who can build a solid, positive rapport with the staff. They know the door to the office is always open, that they can discuss their job issues and personal concerns privately, and that they will be taken seriously. Employee satisfaction is equally important as Customer satisfaction. A manager is only as good as his staff.
Salary, benefits, local commute.
Redundant paperwork, paradox.