Job Title: Customer Service Representative
Supervisor: Sales Manager
Pay Rate: $8.50 -$9.00/hour + Commission (H1)
Basic Math Skills
Able to proof read & write legibly
Basic recognition of Military Insignia and Patches
Able to communicate effectively
Able to stand for long periods of time
Retail experience preferred
Basic computer experience required
Able to learn and comprehend basic instructions
Clean and maintain sales zone
Know how to price a screenprinting and embroidery invoice properly
Return orders to customers
Operate Cash Register
Handle customer situations
Answer telephone in accordance with company procedure
Greet Customers upon arrival
Have you charged the customer correctly?
Are you workorders filled out properly and legible?
Have you told the customer “Good bye” or “Have a nice day” and called them by their name?
Measurements of Performance
Number of sales
Dollar amount of sales
Communication and follow-up with customers on workorders and quotes
Communication with sales manager, production and management personnel.
Area kept clean and organized
Additional Learning opportunities
Doing the “Little bit Extra”