Great job for guest interaction and learn about the hospitality business
Front Office Reception Agent/Concierge/Bellman (Current Employee) – Cary, NC – May 6, 2013
From the beginning to the end of the shift, my job was about guest satisfaction. A typical day included checking in travelers, informing them about the surrounding area, and making them feel at home. Since I grew up in the area, I had a working knowledge of the great restaurants and attractions within 20 minutes driving distance. Working with my co-workers was easily the best part of my job. Getting to know each individual through my eight hour shift was rewarding because of the amount of personality differences among the employees. The hardest part of my job was meeting all guests' needs. The wide variety of complaints I received kept me on my toes in terms of how to please everybody. The first year I was employed, I was offered a promotion to Assistant Front Office Manager. Due to the fact that I was still full-time at North Carolina State University, I politely declined because of time restraints. Even though I turned the promotion down once, I was offered it once again each following summer.
Great work environment, free lunch provided, uniforms provided.