Store Manager (Former Employee) – Honolulu, HI – October 22, 2013
Low pay, basic benefits, controlled work schedule, task expectations that exceed reality. When there, we used to joke that the company kept you so busy that you didn't have time or energy to look for another job.
Store Manager (Former Employee) – New York, NY – April 6, 2016
Excellent company to grow with. To make it beyond store manager you must have multi-unit experience and preferably a 4-year degree. Work life balance is exceptional in all roles. Compensation is about average compared to the retail industry. Job Security is exceptional except if you make a serious violation of company policy. Management is dependent upon your immediate supervisor or district manager. I have experienced both stability and instability depending on the district I was in. Culture is exceptional. Vitamin Shoppe is a health and wellness lifestyle brand. Should company benefits include more samples to partners all would benefit.
Assistant Manager/Manager in Training (Current Employee) – Santa Rosa, CA – February 29, 2016
A typical day at the "Shoppe" is never boring. The customers are always friendly and the team is like family. Trust and dependancy is abundant and there literally is never a day that goes by that one would ever dread going to work. The product knowledge is continually progressive and endless which makes the job intriguing and increasingly more satisfying and addictive. The hardest part of the job is learning where everything is in the store, but this comes with time and patience. The most enjoyable part of the job is the daily customer interaction, employee discount, exposure to the health and wellness industry and how much the company takes care of it's employees.
Employee discount rates, benefits, product and industry exposure.
Health Enthusiast (Current Employee) – Clifton, NJ – October 16, 2015
Working at the Vitamin Shoppe was a great experience, especially coming from GNC. Vitamin Shoppe offered a great, fast paced environment that allowed me to get the training necessary to have a strong grasp on the supplements sold. My only drawback with the company is the low level of job advancement and compensation. Pay is below average compared to responsibility. Also advancement is weak due to the fact that upper management would rather hire from outside sources rather than promoting within. Overall from the stores I have worked for (Cifton/Brick NJ), I can truly say that these people care about the people they talk to. They are some of the most genuine people I have ever met and they all focus on one objective; the healthy lifestyle of their valued customers.
Assistant Manager (Former Employee) – New York, NY – December 15, 2015
Worked at The Vitamin Shoppe for many years and became very familiar with several locations within Manhattan. Some of the best moments came from customer interactions. I really enjoyed helping and learning from the customers. Interacting with the customers was a great way to learn about new trends within the health and wellness industry. It is a very rewarding job if you want to a have an impact on customers' lives. Besides this, TVS pays too little attention to its store managers. Store Managers are often not held accountable for their lack of organization. Many stores do not have appropriate facilities such as restrooms and meeting areas. This would lead to managers having "on the spot coaching" or berating on a sales floor. TVS would greatly improve its service to the public by keeping its prices moderate and hiring more educated employees. Overall, retail is a thankless job and VS corporate office helps to solidify this by underpaying and cutting benefits to its retail employees.
Key Holder (Current Employee) – Pittsburgh, PA – February 8, 2016
The Vitamin Shoppe is a very easy place to work. They do not require any knowledge of products when starting, you'll learn on-th-job. I really enjoy working full-time here, unfortunately the management and upper management are horrible. They don't value their health enthusiasts/ employees. They're all very good at dancing around questions and not giving anyone the raises that were promised to them (Which are only 10 cents by the way! Talk about cheap!) It's very difficult to move up in the company. Since my employment began early last year, I've seen two women passed up for both the store manager, and assistant store manager positions even though though they expressed interest and have been with the company for years. They were not even given interviews before 2 men were brought in, one just hired from outside the company. Unfortunately, because of this disregard for their employees desires to move up in the company, I've seen a very high turn over rate with ASM's, and Key Holders. My hours have recently been cut from 40 to 30, and I am looking for a new job because the manager just doesn't care that I'm not making enough now to pay my bills. The managers do not care about their employees at all! I do not recommend this job. If you value yourself, you should look for a job where your co-workers and managers value you as well. They will not value you at The Vitamin Shoppe.
Easy, train on-the-job, health benefits, merch discount.
Store Manager (Current Employee) – Syosset, NY – January 7, 2016
great upper management nurtures talent and promotes from within good work environment great people feels great to help customers with their wellness needs and not have to push products the customers don't need
An excellent place to work, Great atmosphere, enthusiastic staff
Key Holder (Former Employee) – Pompano Beach, FL – August 2, 2016
The vitamin Shoppe was an excellent place to work I used to come in every day with a smile on my face ready to conquer the days goals with my team and help everybody to the the Fullest extent. A typical day of work consisted of helping every customer that came into the store with their needs and questions, stocking and cleaning shelves, helping the other employees, and managing the employees under me. I learned a vast amount of information when it came to the supplements and ingredients and how they interacted with your body. The most enjoyable part of working out the vitamin Shoppe was being able to come in every day and know that I am welcomed and that everybody was there to help each other and work as a team and that the atmosphere was incredible.
discounted products, meeting new people, fun and enjoyable atmosphere
Sales Associate (Former Employee) – Toms River, NJ – August 16, 2016
Typical day at work consisted of maintaining proper inventory and professional appearance of store front. Greeting customers with understanding and knowledgeable assistance of products to meet specific needs. Learned through training program about the products being sold and benefits products had on the human body. Management at the time was a little to be desired; however, management as a whole was fantastic. Hardest part of the job was convincing customers to purchase certain products based of benefit to their health, rather than benefit to my compensation. Most enjoyable part of the job was everything learned in time spent in career.
Assistant Manager (Current Employee) – NY – August 11, 2015
Assistant Manager hired 1 1/2 years ago. Pay rate is low. One year raise at 21 cents! Learning about store product is critical and the company has learning paths that are very good at educating on product. Store manager is not qualified or effective in position. Environment is good for retail - all customers are welcomed and addressed and assisted. Customers are treated as if they are important. Staff is not. Micro-management, lack of imagination and humor as well as zero people-skills possessed by my particular store manager make the job far less enjoyable than it could be. The hardest part of the position is staying motivated while enduring low wages and bad management. The most enjoyable is making connections with customers and having the tools/information to truly help them with their needs. My co-workers are mainly young, bright people using the job as short term income. Very difficult to hire new people due to the low wage. Very difficult to retain good people due to bad management.
Assistant Store Manager (Current Employee) – NJ – January 31, 2016
As an assistant manager for a company that I have worked multiple locations of. I must say the district managers and anybody above store level does not develop a relationship with you nor do they care for your advancement, Each manager I have encountered is very self centered catering the schedule specifically to their needs and ONLY their needs. As well as leaving early and or coming late. Do as they say and not as they do is their model. The end of the day its a retail job and end of the day your just another body, if you are seeking growth look else where.
Discount, Fun if you like health
customers think you are beneath them because well...its retail, higher management could careless just get it done
Store Manager (Current Employee) – New York, NY – September 22, 2015
A typical day at work as a manager will be mostly helping your team develop and training them on how to succeed at their jobs, communicating tasks to be completed, and goals to be exceeded. Customer interaction and sales is also a big part of the daily routine. Focus on tasks comes second to customer satisfaction. The learning part is the most enjoyable for me, the company makes the training fun.
I have a very mixed feeling about Vitamin Shoppe. Starting from just part-time help to an Assistant Manager, I began to notice the typical faults of a retail company that looses site on their employees and focus on numbers. Very micro-managing from the district managers and it is less about customer service than it is selling them a product, and other small items to a make a, "full basket". Yes that is an actual quote from one of the training guides, for what you are expected to do for each customer and that is to, "fill the basket". Beyond that I also felt very under appreciated for the work I was doing as well as severely under paid.
As a former employee, I strongly urge potential applicants to reconsider hitting the 'Submit' button when completing an application for a role with The Vitamin Shoppe.
Although the company's recent financial results should speak for themselves, it cannot be understated that The Vitamin Shoppe is an organization clearly moving in a southward direction. Arrogant, underperforming executive managers need to be replaced. Top-level decision making has negatively impacted the organizational culture, and the attrition rate (especially among certain departments) is embarrassingly high.
Applicants to Marketing and Merchandising roles may be okay, as the company's new CEO is a merchant at heart and the entirety of his investment in human resources reflects this orientation. Applications to other non-customer facing roles, though, should absolutely steer clear - it's not the place to grow!
Health Enthusiast (Former Employee) – Tyler, TX – August 23, 2016
More for the younger crowed, because of the Sports Nutrition, the Company prides themselves on and their training is very informational and beneficial for the employees and customers. Assisting and educating the Customers with the knowledge of products regarding their health goals,was very rewarding.
They are upon the Trends regarding Health issues.
Not good time management, especially during times shipment being received.
Fast Pace environment, must have upbeat personality, opportunities for personal growth
Sales Associate (Current Employee) – New York, NY – May 22, 2015
This is a company that requires a lot of patience and time, it will teach you a lot about the health and fitness industry, but there are not that many promotional opportunities, who you know can be more important than what you know when working for this company. A lot of the times some managers do not follow the companys rules or procedures and the DM does not respect confidentiality so be very careful what you divulge because you don't want to make an uncomfortable work environment for yourself. You will be moved around a lot and you get no respect or benefits as a Health Enthusiast. If applying to this company, apply for a higher position because the turnover rate of health enthusiast is VERY high for good reasons.
Assistant Store Manager (Former Employee) – Jensen Beach, FL – September 26, 2016
Has good store hours and has very knowledgeable employees. They train you to have great knowledge of vitamins and supplements. YOu have to help keep the store clean, educate and greet customers, upsell products and put away inventory as per there are two product deliveries a week. Great benefits, and room for advancement with the company.
Assistant Manager (Former Employee) – California – February 9, 2016
This job was great when I first started as a college student who needed some extra cash, but after almost four years (and a few promotions due to excessive turnover) this job has become a nightmare. Management at all levels is just horrible, corporate is greatly disconnected from the actual retail stores, and there are too many "changes" happening all at once.