Cashier/Customer Service (Former Employee) – West Covina, CA – July 25, 2014
i learned to work in a fast past how to manage time hardest part was not having something in stock a guest wanted but we find something else they likes the most enjoyable helping people find what they need to make there vista great
Manager (Former Employee) – Burbank, CA – February 12, 2016
Disney is an amazing company, though their corporate culture really limits the development of their employees. Management mandates a high degree of deferential treatment to senior leaders and perpetuates a very hierarchical environment. It is difficult and time consuming to drive results. The benefits and pride of working for such a strong brand does offset this negative component somewhat, though working in the Corporate segment presents cultural challenges that are not as prevalent in other companies.
Brand recognition, benefits, free parks admission, pride in amazing companies
Too hierarchical, stiff and formal culture in the corporate segment, lack of openness from leadership
Customer Service and Training (Former Employee) – Overland Park, KS – February 25, 2016
This was an amazing job and I like to believe that if they were still in the area that I would still be with the company. I started as a Customer Service Rep taking orders in an inbound call center and quickly became a Guest Relations Specialist taking care of the Customer when things went wrong with the orders. Prior to accepting a role as a trainer I did a season as a Lead with a team of 12 to 16 people under me. The remainder of my time with the company was spent as a Trainer teaching new hires and mentoring them through out their time with the company. Management was great, the people that worked for this company were amazing.
Free tickets to Disney world packaged with discounts, health care and 401k options
The company no longer operates within the United States, when I left but they have return to the country not the area.
Front Service Advisor (Former Employee) – Orlando, FL – February 1, 2016
Disney in general is a company that is great to work for to gain experience. It is extremely competitive and difficult to move up past entry level management. I recommend to work there, but not plan on staying your entire career.
Director (Current Employee) – Burbank, CA – March 9, 2016
It should be a fun place to work. The cool products and IP keep you going - but the culture is a drag. It really isn't enjoyable and its very political. Its not until you work somewhere else that you realize how unhappy you were at Disney.
Disney Photo Imaging Coordinator (Current Employee) – Lake Buena Vista, FL – March 16, 2016
Typical day at work is with 30,000 to 50,000 people in the Magic Kingdom..You learn how to deal with others and solve issues quickly. Hardest part of the job is dealing with co-workers who dont seem to care about what they do. The most enjoyable part is watching people smile when they meet their favorite character or see the castle for the first time.
Amazing people centric job with awesome benefits and a positive atmosphere
College Internship (Merchandise) (Former Employee) – Lake Buena Vista, FL – March 12, 2016
Everyday is different. Various tasks so the job never gets boring. Guest interaction is a huge plus. Management is amazing and helpful. Dealing with upset guests during the holidays is the most challenge part of the job. Benefits are amazing.
amazing benefits, free park entry, discounts, family discounts.
guest can be crabby during high volume seasons, pay could be better.
Anaheim - Working Lead (Current Employee) – Anaheim, CA – March 16, 2016
Disneyland is a great place to work if you need to get through school. It pays higher than any other entry level job out of high school probably will. However once you are in a location it can be easy to get stuck and transferring is a lengthy process. While they will make attempts to work with a school schedule, dont expect holidays off. They are very strict on appearance and management is a hit ot miss depending on location in the park. Most locations in the park can be very stressful as well since you are dealing with a large amount of guests on a daily basis.
Good Starting pay, semi flexible part time schedule
Strict appearance policy, so-so management, Stressful work environment
The company as a whole seems to lack the magic it was first inspired by and more money hungry. management needs to be restructured throughout the company - at least in parks & resorts - and there should be better pay. The benefits are great and the cast members are incredible. The company is misleading in regards to career advancement - you are told you can move up but company loyalty seems to not matter since alot of higher positions seem to come from outside whereas current cast members stay stagnant in their current roles which creates frustration and resentment - this needs to change. Also, the pay needs to improve - cast members are the face of Disney and should be treated with more love and respect - cast members are being paid at poverty rates which is not cool.
Sr. Financial Systems Analyst (Current Employee) – Orlando, FL – October 7, 2016
Overall, the company is enjoyable. The company does a lot of good in the community and being part of the brand can be fun. As a general rule, there are fun team building events and quality leadership to help with professional development. There are plenty of opportunities to learn something new if you take initiative.
I wish there was more work-life balance in the company as a whole. Some departments are better than others. Not all departments emphasize or hold as many team events either.
I have heard other companies pay better salaries, but the total benefits package is nice. Good medical, decent retirement plans, and other fringe benefits for a good total package.
Lots of leaning oportunites
Work life balance is not a priority in all departments
I enjoy dealing with our International Guests coming to Walt Disney World and booking Walt Disney Cruises
WDTC UK Sales and Services Associate (Current Employee) – Orlando, FL – August 17, 2016
Typical day at the inbound call center is assisting our UK guests with payments booking their Walt Disney World Resort Holidays and Walt Disney World Cruises. We deal with customers as well as Travel Agents booking cruises out of Cape Canaveral and Europe. I enjoy my co-workers and my leader. The most difficult part is the commute. I am hoping to get work at home. I enjoy making the magic for our travel agents and guests so that they have the best experience possible. I am looking for part time work on Tues and Wed. and possibly I am available on Sunday afternoons.
My typical day consisted of badging in and getting ready for my shift. I worked in the front as a bellman, so once guests would arrive at the resort Valet would help hem out there car and we would start unloading their luggage and any other personal items. I would then escort them up to their room, and show them the basic. Was an extremely fast-paced environment but very rewarding because I got to meet lots of different guest, some celebrities, and athletes. I worked with a great bunch of co-workers who also made the job so rewarding and fun. The hardest part of the job was the beginning ..when I was getting used to doing so much walking back and forth and had to get in shape. Once I caught on it was not an issue. Most enjoyable part was interacting with so many different guests and the diverse guests and overall customer service.
Diverse work place, working with guests, free lunch, uniform, incentives
Working Lead (Current Employee) – Anaheim, CA – February 29, 2016
Working at Disneyland was a great experience, especially for a first job. They give you the opportunity to move up, for the most part, but to get really far you have to network and make sure that you are the managers' favorite. Every land is different, so my experience is probably different from other cast members. The management team in my land, as a whole, were very inconsistent, unorganized, and unfair, unless you were a favorite. It's a very seniority based company. You can be the worst worker in the entire world but you wouldn't get in trouble if you've been there a long time. My cast members are the reason I love my job. I love seeing their work ethic improve and I love being the lead they can trust.
Disney perks, Ability to pick up shifts, Saying you work for Disneyland
Seniority based, Parking, No social life during peak season
Guest Information & Ticket Sales (Current Employee) – Anaheim, CA – August 4, 2016
The Walt Disney Company is an amazing company to work for and nothing like what I have experienced before. The company truly cares about its customers and employees. The customer service that is provided to customers is a critical component and employees are encouraged to be helpful and informative to make the best impression to guests on a regular basic. The calls can be very intense sometimes and it really takes a good listener to help resolve some of the guest concerns and complaints. On a daily basis you handle approx 90-150 incoming calls and every day is different. In this job you are learning new things on a daily basis and it makes the job really exciting if you can handle the pressure. I have really enjoyed working for the company but they are unable to provide full time employment at this time and unable to meet the minimum wages that I need.
Superior Resources - Contract employee (Former Employee) – Anaheim, ca – July 12, 2016
Working in the Entertainment field is ever changing, one day it's F&B, another Hospitality, another Entertainment, and my favorite Theme Park construction. I was always doing something different, meeting new people, supporting projects and guests.
I learned to multi-task very quickly, stay focused on the goal, and internal customers are just as important as external customers. Also, different personalities and work styles can work together in a collaborative effort
Hardest part; coaching others to understand the importance of a global organization vs. a specific team or division organization
Enjoyable; everything, working for such a large company makes you appreciation your connections, support and how much joy you can bring to others
Layout Artist (Former Employee) – Burbank, CA – January 13, 2016
Overall, Disney is a great place to work. Co-workers and supervisors are some of the best people I have had the pleasure to work with. The big downside is the complete lack of job security and long stretches of overtime. Truth is, that is how the animation business is and overtime at Disney is still much easier than the visual effects industry.
Culture is awesome. Sense of pride in the final product. Nice perks such as Disneyland passes.
Quick Service Food and Beverage (Former Employee) – Orlando, FL – August 28, 2016
For many this can be a place where many dreams come true, and working for this company I did find much friendship and happiness in my time there. Unfortunately I also had some bad experiences. Disney works very much on a seniority basis, the longer you've been there the more benefits and oppurtunities you get with the company. Starting from the bottom however is not much fun. I also noticed that they need to work on their treatment of their employees. It is a very large company so it is possible this isn't everywhere but where I was it was very bad.