I started in the customer service for a year and moved to the claims department. I processed claims for purchases that were insured by American Express and make sure that the charge was in the account and the amounts, request for documentation, police report if this was a stolen items, once I have all the required documentation, I made the credit in the account for the amount approved. My authority payment was for a limit of $1000 per claim, for the Platinum card I was authorized to pay $10,000 after manager review. Once in a while processed Baggage claims, when that area was pretty busy.
I was certified in several states to sell the Baggage Protection Plan.
Translated official documents from French, Spanish, Italian into English.
Responsible for CDW auto claims when the card holder rented an auto outside the US.
Flexibility of schedule. I was able to work early shift 6-2
Job site was far from my home