There was a transition period at TWS when there were 30+year employees and many new staff coming onto the team. As the organization went through growth pains, there were culture clashes and an inability by management to effectively support change.
The staff was so demoralized it was impossible to get them out of the negative space they worked in in order to move forward. The processes that needed to be changed never were changed and the people hired to bring change were let go while the folks refusing to embrace new technology and methodology remain at the organization.
Lack of general counsel, stable HR department and interdepartmental accountability makes this a very stressful environment to work in for the short and long term. I hope it has changed since I left.
Its mission is too important to fail. I wish the organization nothing but goodness.