Potential to be a wonderful workplace, but falls way short in too many areas to reach it yet.
Pros: Good money making job
Cons: No breaks, minimal assistance when attempting to learn new things, poor leader at the store level
You have a variety of responsibilities at Things Remembered.
First off, you are a salesperson in a retail environment. This is because people can, and had while I was employed there, pick an item, buy it, and leave, just like any other retail store.
But you also are providing a service, custom engraving, which is not something most people realize. This can entail many different responsibilities, depending on the materials, shape of the item, amount of time necessary to cut them, etc. This is probably the most time consuming aspect of the job, especially when you are first learning everything.
Lastly, as all members of the store, both management and associates, are responsible for banking as well as stock and organization of the store. You do opening and closing cash counts, handle bank deposits, ordering needed supplies, etc.
Overall, the customers were great to deal with. Almost all customers are understanding that mistakes will happen, especially if you have a solution you are working on. Customer service skills are definitely a big need while here, not just with the customers, but also your fellow employees (and yes the Store and District managers are in included with this).
The pay was well above average for the area I lived, so if money is your motive, look them up. If you have a family though, my experience pushes the opposite direction.
The management of my store didn't feel like they were very supportive overall. I felt like I was left hanging multiple times, and when I asked questions or brought up concerns, I felt that I was a problem to them or that it was just heard, but that's where it ended.