Pros: engraving was fun, work experience, making customers happy, friendlyt co-workers
Cons: unclean environment, manager not trained properly
A year ago, my review of this company would have been positive. I worked here for just shy of a decade. I wouldn't have stuck it out so long if I didn't like my job.
And then everything changed.
Not everyone who has years of management experience is a good manager. This was proven over the past year. New manager, new to the company, and 11 months in is still using the excuse that they aren't trained properly to do things. If it wasn't for the assistant manager, most of the manager's duties would not get done. If I listed everything that has gone wrong, you would think I was making it up. I have pictures from the past year that I wanted to send to the district manager, but didn't due to not wanting to appear petty. I only hope, for the sake of the co-workers I am leaving behind, that upper management does a surprise audit of that store without giving her time to scrounge the day or two before their arrival to do work she doesn't do normally. I don't think the deposit receipts have been signed off on since May. I even attempted to call the Shrink hotline, but nobody ever came out to the store. The district manager didn't seem bothered that the store manager was out of dress code on almost every store visit. It was abundantly clear that numbers were more important the well being of the staff and the health issues due to the ceiling tile covered in black mold that is still there after 6 months.
That said, the past year has completely clouded my experience with Things Remembered. Where I used to look forward to going to work, catching up with the co-workers, and engraving, I dreaded what issues awaited me inevitably every day caused not by customers, but by the store manager.