Pros: fantastic co-workers
Cons: poor management, dissatisfactory benefits
I really don't mind and sometimes enjoy being a John Deere customer service representative at TLCA. My shift is for the most part constant, weekends off. My supervisor is wonderful, but my supervisors supervisor on the other hand, makes our workplace a hostile environment. I love the people I work with and like the fact that I've worked with a lot of the same people since I began the program over a year ago. I wouldn't want to be on any other program at TLCA, as I believe John Deere is one of the only, if not the only inbound customer service programs at TLCA. Oh, and the support from our client is great. They're always so helpful and willing to provide constructive criticism without making you feel like a complete idiot.