Supervisor (Current Employee) – Keokuk, IA – January 19, 2018
Your fellow employees may not be as interested in working, as they are in making rumors filled with drama. Without too much to be focused on at all times, the large group of people begins to do the one thing they can. They talk. This usually ends up negativity affecting most people trying to move up quickly, and even causes jobs to be in jeopardy. If you can stay out of the social aspect, you will probably do well at your job. When the higher-ups notice your skill though, you will start to be thrown into the thick of things, and need to adapt quickly.
Telemarketer (Current Employee) – Ottumwa, IA – January 9, 2018
Its a good place to work it faced paced at time at slow paced at other times. Its a really relaxed place to work coworkers are awesome. The supervisors and directors are great to work with and for. They're very understanding with hours you can work.
free luch sometimes, people who work there are amazing to work with
Customer Service Representative (Current Employee) – Cedar Rapids, IA – December 20, 2017
I have worked for TLC for 2 yrs. They have many programs and if you work hard easy advancement opportunities! They do require a background check on certain programs and high school diploma or equivalent. Depending on the program some may require a urine drug test. Programs are Affinion, ADS, Charter aka spectrum they have a residential side and business to business side, Vonage business, Nationstar aka Mr Cooper, progression and many others! Apply online at tlcassociates.com
Customer Contact Specialist/Agent Supervisor (Former Employee) – Cedar Rapids, IA 52404 – November 13, 2017
I loved going to work here everyday and the employees made it extra fun! I am very proficient on the phones and enjoyed what I did. They're always giving away prizes for top daily sales. Great bonus potential!
The Villain (Current Employee) – Ottumwa, IA – October 17, 2017
What it is: a very unhealthy environment where everyone is out to get one another, and management is devolving. The best sales people have already been in and out, and the best managers have been replaced by mostly incompetent ones.
What it could be: A fun atmosphere where people actually try to do their best and care about each other, while making a not to be scoffed at hourly wage and very good commission, and playing games throughout the day to make work more enjoyable.
Above average commission based incentives
Terribly hostile work environment/circus side show
Call Center Representative (Former Employee) – Coralville, IA – September 5, 2017
The staff there are great. The supervisors are very encouraging. They motivate you if you're having a bad day. Sometimes when the customer's call with a problem that you can't fix. So they might complain and yell on the phone. You just have to look past it.
Telemarketing Sales/ Customer service (Former Employee) – Coralville, IA – July 25, 2017
The location in Coralville, IA shut down,so I cannot comment on the Cedar Rapids, IA location. I have spoke to former co-workers who did transfer to Cedar Rapids and they are not as happy as they were in Coralville. The hours are not flexible and the management is poor.
Sales Representative (Current Employee) – Cedar Rapids, IA – March 23, 2017
I currently work at Thomas L. Cardella & Associates. My typical day consists of reaching out to customers and selling phone, internet, and cable services to them. The management is really friendly and they seem to really work with you a lot. The commission for my position is really great.
Sales Account Manager (Current Employee) – Coralville, IA – June 29, 2016
A typical day at work requires me to make calls to customer going over phone bill making sure the bill is manageable while also upgrading their phone for them. I have learned a lot about cell phones that the average person would not have known. I really enjoy working with my co workers and the management they really make it a fun environment for everyone. The hardest part about the job is when your trying to do the best you can for a customer and they are still unsatisfied with what you have to offer them and there is no more you can do no matter how hard you try it makes you feel as if you didn't help their needs.
TSR (Former Employee) – Cedar Rapids, IA – June 3, 2016
I worked there for six months. It was terrible, you're basically working for minimum wage and there's no way to survive off that not to mention their commission is non-existent. The management consist of people with criminal records so bad that no one else will hire them, and most of the people there have drug problems. Heroin, meth,crack, coke. You know... just the typical day to day work talk. The worst part is the attendance bonus which you will lose no matter the situation. Illness, sick child, or even a death in the family, they will take $2.35 from each hour worked. You literally make more money working fast food. They care nothing about their employees unless you party with management. The most enjoyable part of the job is going to work and realizing no matter what you've done in your life there's always a worse situation.
Low wages, poor hygiene, roaches in the break room