Great people, but company needs some upkeep
Technical Support Representative (Current Employee) – Carrollton, TX – October 13, 2015
The company's size is its greatest strength and weakness. Has great benefits and vacation time. Job security/advancement for my area is limited, but it's a big enough company to have options to move to other departments. Managers are very supportive, all of my coworkers are great. For a tech support job, the pay is pretty good.
Hardest thing about the job is working with the different departments. It's not that the people are bad, but because there are SO many products, it's common for people to get confused on what's going on. Miscommunication is HUGE because of this, which causes solutions to be delayed, mistakes to be made, and customers get upset. Also, some of our product software haven't been updated since Windows XP. Our development team is overworked, and they get the bare minimum done before moving on. Because of this, if a product isn't completely broken, any other fixes to it could take years if you're lucky.
Great benefits, awesome people at every level
Company is too big to be managed properly- causes a lot of headaches