Pros: amazing benefits and PTO availability
Cons: poor training and management doesn't consist of any minorities.
As far as the office in Ann Arbor, MI, there isn't much room for advancement for minorities within the company. There are no minorities in upper management, and managers tend to show favorites within the office. All accountability falls on the support reps, and none on Team leads or team supervisors. Hardest part of the job is getting the adequate training needed to be successful. There is no testing after training and you are expected to meet/exceed productivity goals on day one, with no learning curve.