Pros: loved what i did and worked with a great team of people
Cons: seeing the company downsizing over the years
My daily responsibilities included Monitoring systems for communications, hardware and software issues as well as maintaining the system databases. Proactively identify issues that could have potentially affected clients. Liaised with our engineers and assisted in troubleshooting system issues. Assisted 2nd level support and sometimes performed 2nd level support duties.
Worked the majority of my years with the same co-workers, assisting them and training them on new systems and applications. My co-workers were amusing to work with and we worked as a team.
My job was always interesting as I had many responsibilities and projects. The hardest part was leaving on time as sometimes issues overlapped into the next shift. But, the best part was being able to identify issues or problems, solving them and having the client happy with the end result. That always made my day.