Administrative Support for Customer Service Department
Thomson Safaris - Watertown, MA

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Thomson Safaris, a Tanzania safari and trekking company, is looking for Administrative Support for our Customer Service Department in our Watertown, MA office to assist customer service specialists with administrative tasks.

Job description:

  • Preparation and mailing of trip preparation materials and final packets to booked clients.
  • Filing client documents along with data entry of traveler information into our database
  • Assist service team with booking flights to Tanzania using Sabre reservation system
  • Provide back up to primary customer service specialists by answering trip preparation related questions for Safari and Trekking guests prior to their departure
  • Liaise with Tanzania office regarding weekly status report updates
  • Monitor and resolve wait-listed lodges or camps, cancelled flights, and any other problems that arise
  • Preparation and mailing of final documents packet
  • Assist management with ongoing projects and additional work as needed

Job Qualifications:

  • Professional, friendly and patient on the phone and in person
  • Excellent written and verbal communication skills
  • Able to balance multiple tasks simultaneously while maintaining a positive attitude
  • Must be highly organized; high attention to detail required
  • Ability to learn quickly
  • General computer skills, as well as familiarity with using printers, postage machine, copier, scanner
  • 1-2 years proven customer service experience preferred but not required

When applying to this posting, please include a cover letter OR paste cover letter into the "Message" field.

Replies without cover letters will not be considered. No phone calls please.