Fast-paced, Team-oriented Workplace
Customer Service Representative (Current Employee) – Evansville, IN – February 6, 2014
A CSR's day at Thornton's convenience stores typically revolves around the customer experience. Everything from running transactions through the POS, merchandising product on the shelves, or making sure food areas are cleaned contributes to the daily goal of being customers' favorite place to stop on the go.
Since completing the management training course with Thornton's, I've learned a great deal beyond the job being my first venture into retail/customer service. I learned, most importantly, the value of people and how critical individuals are to a functioning team. I've developed skills in troubleshooting, as Team Members at Thornton's are encouraged to think like owners and initiate problem solving.
The management team at Thornton's is knowledgeable. If ever a Team Member has a question, managers are equipped to answer the question or to locate someone who is more versed on the topic.
Team Members work closely to finish daily tasks such as cleaning, handling customers, and special jobs to accommodate business needs. Thus, it is evident that teams tend to be close-knit.
The hardest part of the job is dealing with the high turnover rate of fellow CSR's, as this affects scheduling and sometimes requires Team Members to work splits, turn-arounds, or cover extra shifts.
However, most Team Members are quite congenial and helpful. At Thornton's, the culture focuses on several major concepts, one of which is "Have Fun".
relatively easy work, interaction with people, free shift drinks, esop, reasonable vacation time
high turnover, sometimes messy work, difficult to have breaks, lunch, etc. due to nature of business