TicketNetwork strives to provide its employees with a great work environment and the ability to grow their careers within the company. TicketNetwork offers a competitive and affordable benefits package, which includes multiple medical and dental coverage options, a 401(k) plan with company match, life and AD&D insurance options, paid time off, free lunch, a game room, an onsite gym, and onsite laundry facilities to name a few. In regards to the medical, dental, and other insurance coverage, all employees pay the same rates regardless of what department they work for.
The other benefits offered, such as free lunch, game room, onsite gym, and onsite laundry facilities, are available for all employees to use during their breaks as well as before and after work. TicketNetwork’s call center is open 24/7, 365 days a year, which does require some coverage on holidays. There is a fair process in place to determine which holidays are assigned to ensure an employee does not work all holidays. TicketNetwork believes in offering growth opportunities to its associates and has many success stories of employees that have moved to other roles within the organization, which includes many from the call center.
TicketNetwork strives to provide excellent service to all customers, and our call center representatives and managers are trained to meet this goal. TicketNetwork is a secondary ticket marketplace and clearly represents this fact to the customers. During our agent training we provide the agent with appropriate language that is a standard to be used during calls to ensure the customers know they are purchasing from the secondary ticket market. Furthermore, TicketNetwork has a strong community of ticket brokers who are very focused on providing excellent customer service to everyone who purchases tickets from their inventory through TicketNetwork’s marketplace. All orders are backed up by a guarantee, which is listed on each broker’s website as well as on TicketNetwork’s site.