Franchise ran by individuals that aren't familiar with the industry.
Pros: great staff, managers (when staffed), life/work balance (when properly staffed)
Cons: no benefits, finale months no trained leadership, low pay
In my final 2 months working with this franchised location the then current management team (which consisted of 2 people) were asked to cover the stores operations, open to close, for 7 weeks in a row. The owners had difficultly finding anyone that would join this location, that would accept their offers, which were commonly low; plus word had gotten around about the broken system within the store. The ownership team consisted of several members, never was one identified as a go to which lead to confusion and delays in problem solving. Situations of confrontations between owners and customers and even our hired entertainment had become common customer discussion. The par for the store was 5 managers, yet 3 was the goal and at that time was 2; all that was important was the cheapest and bare minimum. Within approximately 7 to 8 month several members of the management team left; the most trained and respected member of the team, the GM, resigned to take over another location under new ownership.
The atmosphere under the proper leadership was what attracted me to this company, the concept and possibilities were astounding. Unfortunately this particular franchise was failing from the top down.