A typical day at work begins with opening routines which include making sure workplace area is clean without safety hazards, followed by restocking product care merchandise.
Mornings are generally slow, so associates stay productive by maintaining cleanliness and good presentation of the store and its products.
If a customer enters they are instantly greeted by associates with an energetic, yet friendly attitude. The associate then lets the customer know of any special sales or promotions in the store that they should consider.
Strong interaction between the customer and associate is maintained until the customer has left the store to ensure ultimate customer satisfaction and build upon brand loyalty.
While no customers are in the store there are various tasks to keep associates productive such as floor sets that involve strategic product placement to enhance sales and customer experience and shipment processing to replenish and present new products.
At the end of the day closing routines are preformed, involving store cleanliness, tidying products that are present on the sales floor and depositing profits earned each day. Afterwards, point of sales systems are shut down and security alarms are activated until the opening of the following day.
At Timberland I have learned more product information regarding products that are practical for outdoor performance. It has also given me more experience with establishing authentic connections with costumers.
Management and co-workers are friendly and understanding of situations in the workplace as well as employee's personal lifestyle. Together we all work as a team, using communication skills and coaching in the moment to ensure employee growth and success in the workplace.
The most enjoyable part of the job is receiving compliments from satisfied customers who appreciate my honesty and effort I made into understanding their concerns and doing my best to accommodate them.