Was a great company to work for. Not so much anymore.
Remote Agent (Current Employee) – Home – January 3, 2017
When I first started it was a great place to work. The supervisors were great, the trainers and coworkers were fantastic. Call volume matched staffing available. We had a steady stream of work, and plenty of support if we had questions about an account, or if something technical went wrong. 2016 was a different story. Management made broad-handed, indiscriminate decisions that have turned the workplace into chaos. They demoted all the Supervisors and took away their ability to interview, train, and lead. Call volume has increased substantially, and new hires are incompetent and poorly trained. Client complaints grow on a daily basis, as the incompetence becomes more obvious. Management makes no effort to "clean house" as it seems a live body is all you need to be qualified for this position. They seem to have no regard for long time employees, and ignore pleas for change. Compensation is based on a base wage plus productivity. They system for calculating that productivity is egregiously, flawed and despite continued complaints as such, no resolution is offered. Talking to the "new supervisors" is a total waste of time. Seems their role is to offer platitudes, but affect no change. If you have no sense of pride in your work, don't understand the basics of English, and have no intention of improving yourself, this is the place to work.
I work at home. Quarterly profit sharing from parent company.
High health care premiums and deductibles, No management accountability or communication, Low raises