Time Warner Cable Employer Reviews

Time warner cable is a great company. the only things is that management and supervisor change responsiblity everyday it hard to catch up if we still doing that or it changed..

Time warner cable is a great company to work for. Benefits and compensations are where they should be for the work that you do. Tech Ops is a very reliable job that you know what to expect day to day. Great team environment. Direct Sales is time demanding but you are fairly compensated for the effort that you must give. Must be good with customer interaction – more...  if you want to work for this company. unless you are a supervisor, any job requires some form of personal interaction. – less

timed your bathroom breaks, raises were no more than 20% a year IF your stats were excellent. Management was never around to help or playing video games all day. Discrimination was awful. Fired people for the stupidest reason ans somebody is always being written up in HR, also they say one of their benefits is sick time, you accrue sick hours, but if – more...  you're sick even with a drs note? you get an occurence, if you get so many in a year you get a write up. If you have a write up you cannot transfer or do anything for 6 months. HR staff is the worst! They lie to all of their employees – less

This is an ideal environment to develop a solid base of technical skills.

I commuted to work 90 mintues a day on the two to three train lines full of commuters. I needed the income and experience to help shape my dreams of being here. Although I loved the staff and co-workers there at Time Warner Cable, it was time to pursue my dreams I worked hard for. I respect and honor that Time Warner Cable help me get where I am here – more...  In Arizona. I would recommend anyone to work for a this company. – less

awsome fun and exicting work places customer and employee friendly great service and food !

Great work environment with constant encouragement to move up from all levels.

My shift was 2:30pm-11:45 pm I would arrive early make sure desk and equipment were working I would help other team members as well our group meetings started at 2:45pm lasted 15minutes at 3pm we started answering phone calls.I learned to listen and relate to the customer need without letting the customer take control of the call. i also learnt to upsale – more...  product to meet customer need and how to save an account if customer wants to leave.My supervisors were very concerned about our time on the phone and making sure we meet any and all goals set as a team I was blessed to have people of different cultures to work with we as a team shared better ways to achieve our team goals.The hardest part of the job was explaining
bills to our customers after making changes to the account customers always have a hard time understanding pro-rated charges. Most enjoyable was helping senior citizens trouble shoot there equipment and saving the company the cost of a truck roll. – less

The job is stressful and it's best to get promoted before your in a position for too long then it is almost impossible to move up. If you work in customer service be prepeared to have your job threating everyday. The give impossible goals and tellts all from coporate rules are changing all the time. one of the most stressful job i have EVER had do not – more...  work in customer service @ this job – less

Great place to work very fast pace but great company and pay. 80-120 calls daily great place to make money!

This was a temporary job, most of the time it was more training than actually taking calls and assist customers. However it seemed to be a good place to work at.

A typical day is door tagging, collections and/or disconnecting cable services. I have learned more social skills. My co-workers are friendly and easy to get along with. The hardest part of my job is collecting money in this economy. The most enjoyable part of my day is meeting new friendly customers.

Time Warner Cable was a great place to work. As a Customer Service Representative you will have the opportunity to know how everything works. If you like to multi-task this job would work for you. Communication is great!! Managers are fun and knowlegeable. Co-workers are helpful and you get the opportunity to test products before customers see them.

Very poor working enviornment, treats employees horrible and disrespectful. Poor communication between boss, and manager to technicians.

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Usually the day would be easy going and enjoyable. I have learned that better business ethics and management team was the best at their jobs. Coworkers worked as a team but the hardest part of the job was agent events which also made the planning for certain events enjoyable.

Alot of hours/no family time/Bad Management/Good co-workers/liked working and helping out customers. Always on call most of the year especially on holidays

i loved going to work everyone was nice. the bosses were great they always had games prizes and food to make each day fun.

My days at work are typically fun uplifting,can be challenging at times but is overall an experience to grow and develop into a more professional outlook.I work management and co workers under the we are on the same page level and I feel that way we could all learn to grow from that as individuals..

Again had to be signed in to your phone and be ready to take calls at the start of your shift. Had to initiate a sale on every call whether the call was for a complaint about the service or not, Management met with us almost daily to go over any changes which was again almost daily. They drove us to sell and came up with a lot of new ideas on how to – more...  produce. Fun atmosphere on most days. Other employees were always willing to stop and give help if you had any questions on something. Hardest part of the job was upselling when the customer was calling to complain. Most enjoyable was having a customer call back to recognize your good service for them. – less