Inbound Sales Agent (Former Employee), College Point, NY – May 15, 2013
Pros: benefits, 401k
Cons: you were monitored heavily
Handled customer care calls. Learned to control a conversation and turn it to a sells call. Co-workers are very compatible with one another. Hardest part is adjusting to not having time between calls to breath and settle for the next.
Part-Time Outbound/Inbound Collections Agent (Former Employee), New York, NY – May 15, 2013
Pros: the job was flexible.
Cons: there were no benefits available for part-time employees, and having to work at night, and every saturday.
I found working at Time Warner Cable to be extremely productive. I always was busy when handling inbound and outbound calls for customers in TWC collections department. I learned how to use their computer software and also how to deal with difficult people. My co workers and management were always helpful and courteous. The hardest part of my job was – more... getting some customers to pay the full balances on their accounts. The most enjoyable part was helping people, and having them pay the full balance on their accounts. – less
Call Center Representative TSS Agent (Former Employee), San Antonio, TX – May 14, 2013
A typical day at work was sitting at the computer for a full shift and assisting customers with any issues that they had with their internet, cable or home phone service. We learned how to properly troubleshoot our devices to ensure that we were able to satisfy the customer 100%. My co-workers were amazing. The hardest part of the job was being written – more... up after I had to leave work early, because I thought I was miscarrying my child. They knew the situation and I'm surprised that after this happened, and it was something that was uncontrollable, that they would not have written me up. I had to threaten legal action in order for them to realize that they can not write up a woman if she has to leave to go to the emergency room when she is miscarrying her child! Nothing was enjoyable after this experience. – less
Manager of Systems Operations (Current Employee), Durham ,NC – May 13, 2013
Pros: free cable for employees
Cons: night maintenance windows, long hours oncall, no concren for personal life
Time Warner Cable has some of the most talented and dedicated people that I have worked with in this field. I managed a highly skilled team that took new product offerings and services from Engineering design to implementation. We also maintained, upgraded and monitored all systems. They say that if you enjoy what you do, then you will never work a – more... day and that was the case for many years with this job. Unfortunately every shakeup with Sr management means they have to make changes to put their stamp on the company. After several rounds of restructuring and layoffs, the company seems to be losing many of their most talented people as they move on to find stability. – less
A typical day at Time Warner Cable is production. Assuring the right amount of equipment is tested good and shipped out to the correct area within the given time frame. I have learned a deeper knowledge of how a telecommunication company runs there business and how the equipment itself works. I have also learned what it takes to be a team. Management – more... at my place of employment is great. They have always been very understanding and helpful. The team I work with, as hard as it is for me to say, are some what hard to deal with at times but I just stay focused to my duties. The hardest part about this job is balancing the hours with my life outside of work. But I do enjoy being able to put in my knowledge and willingness to learn more into TWC to ensure production. – less
Financial Analyst / Staff Accountant (Former Employee), Kansas City MO – May 10, 2013
Pros: great benefits
I have been with TWC for 15+ years have learned alot from Customer service to Accounting to finance functions learning more about the company with each position I took. I was given multiple tasks and projects and needed little to no supervision on each. I found it rewarding to prepare and assist in the annual budgets and monthly forecasting exploring – more... the new projects the compnay would take. We built a solid team and all worked well with each other providing a excellent work enviroment. – less
Sales Representative (Current Employee), College Point, NY – May 10, 2013
Pros: company incentives
I sincerely love the company I work for. Time Warner offers amazing incentives for employees, and amazing benefit packages. In addition to great service to our customers, there is unlimited growth within the company. I have been quite successful in sales, and learned great strategies on how to promote new product and services. My Co-workers all motivate – more... each other, as well as work together to meet our weekly sales goals.The most challenging part of my job is probing a customer to express their needs. It is something through trial and error I have been overcoming. The most enjoyable part of my job is being rewarded for my work ethic, and hard work. It is an exceptional company. – less
Productive environment with ongoing contests and awards
Outbound Sales Supervisor (Current Employee), Colorado Springs, CO – May 9, 2013
Time Warner Cable is a grea company with many opportunities for fulfillment and growth. The outbound department is involved in selling video, internet and phone. As a Supervisor, I helped a team of 12 -18 agents meet sales goals and personal development. I learned about the industry and the culture of a big company. I enjoyed my coworkers and worked – more... well as a team. The hardest part of the job is motivating agents with an ever changing goal and promotion expectations. The most enjoyable part has been helping agents to perform at their best and encouraging them to promote up within the company. – less
Direct Sales Coordinator (Former Employee), Chatsworth, CA – May 8, 2013
Time warner cable it's been the best company I have worked for so far. I learn alot from my supervisor and managers. Really enjoy working and helping 64 sales representiatives but at times was a little busy so had to do my best.