Pros: getting paid on time, great benefits, supportive supervisor's, coworker;s are wonderful very supportive and helpful
Cons: no breaks in between calls, not being able to dispute customer satisfaction surveys, not having much control over important aspects of your job that can count against you performance.
I work in a stressful high volume call center where I help customers• with general billing and account inquirer’s, coordinated payment arrangements, with customers on delinquent accounts, taking payments, filling claims and complaints etc.
I have learned how to deal with different personality types, using emotional intelligence to understanding what – more... the customer is and is not saying which enables me to better service my customers.
My coworker;s are wonderful very supportive and helpful. My supervisors are very helpful and upper management are okay.
The hardest part for the job is doing the best you can for your customer and that not being enough for the customer and they score you low on your performance.
The most enjoyable part for the job is when I am able to help a customer workout a problem or educate them on their services and the customer comes away truly understanding the issue and are thankful, and the customer comes away from the call more informed educated and empowered. – less