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1,626 reviews

Time Warner Cable Employer Reviews

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Good Job
Retail Sales Manager (Current Employee), Mid OhioJuly 8, 2014
This company I have been with for 7 years. Great benefits and extra perks awesome insurance and pension. I have felt a lot of advancement opportunities within the company.
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Good benifits
Customer Service Representative (Former Employee), Zanesville, OHJuly 8, 2014
customer service calls are one after another, can be exhausting but overall good company
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Great Place To Grow
Billing and Repair Advanced Service Specialist (Former Employee), El Paso, TXJuly 8, 2014
Pros: tons of room for growth
Cons: stressful
At Time Warner Cable there were tons of opportunities for growth. The benefits were out of this world. I have yet to find a company with better benefits. Most of the management is very down to Earth and they keep you updated on all changes and issues. Communication with management is great. I loved working at Time Warner Cable. Although, the call center – more... environment can be very stressful. Time Warner Cable tries to find ways to make it more fun and enjoyable with incentives, contests, and prizes. – less
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Good place to start a career
Customer Care Representative (Current Employee), Flushing, NYJuly 8, 2014
A good company to start a career with. Very big on educating employees. Friendly work atmosphere.
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Customer Service Rep
Customer Service Representative (Former Employee), Kettering, OHJuly 8, 2014
The company doesn't offer much room for growth nor advancement. Favortism was shown within management.
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Busy work environment, large quantity of inbound customer service calls
Account Spec I (Former Employee), Raleigh, NCJuly 7, 2014
Answered questions regarding billing procedures and/or problems. Corrected errors or discrepancies on customer billing charges as necessary. Accurately prepared itemized statements and understood, and explained ledger. Provided level I technical support to correct problems with high speed cable internet, digital telephony services, and cable television – more... service. – less
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If you like moral dilemmas with lack of leadership
Customer Service Representative (Former Employee), Morrisville, NCJuly 7, 2014
Pros: free phone, cable and high speed internet
Cons: management
Then this is the job for you. Management is very poor, and there is an extreme lack of leadership. There are many complex systems upon which you utilize to perform essential job duties - many of these systems you self learn as training for the job doesn't fully dive into all functions of these systems.

If you love selling internet to folks, especially – more... the elderly, knowing that they have no computers or wifi connected devices under the guide of getting a better deal so that YOU can pad your pay check with commissions to make up for the very meager hourly salary you make then this is the job for you.

Please keep in mind: if you enjoy hard work, if you are an ethical person, if you seek knowledge and assistance from the management team then you probably wont make it very far. – less
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Hoirrible company to work for
Cable Technician IV (Former Employee), Vestal, NYJuly 6, 2014
Pros: zero you get screwed on a regular
Cons: you get screwed out of monthly bonuses, can not call in sick more than twice in a 6 month period, or you get written up. the list goes on and on
I had worked there for 9 3/4 years as a technician and every year of employment things got worse. Management here is a joke and any concerns or issues you have always fall on deaf ears. This company cares zero about its employees and only about lining their pockets. All they do is set you up for failure and then come down hard on you when you don't – more... "meet or exceed" your monthly goals which are completely unrealistic in the first place. If you want to be treated like dirt then this is the company for you.. – less
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Dont recall
Customer Service Representative / Sales (Current Employee), Staten Island, NYJuly 6, 2014
Dont recall its was a long time ago. Handles Sales , department inventory, remodels, and productivity
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Retail Representative/Customer Service
Customer Service/ Retail Representative (Former Employee), 4160 S Padre Island DrJuly 6, 2014
Pros: great sales rep and customer services
Answered calls on a hourly basis
Set up cable ,phone and internet
Assisted customers with billing and technical issues
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A very competitive market place.
Direct Sales Rep (Current Employee), Findlay, OHJuly 3, 2014
Pros: working your own hours, setting your schedule to be successful.
Cons: working in the weather, even during the bad winters.
Working leads, and door to door sales.
I work with little support from management.
You are in control of your own paycheck.
I love being in the outdoors, and satisfing customers needs.
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Good commission
Customer Service & Sales Representative (Former Employee), Staten Island, NYJuly 3, 2014
Commission is the only benefit working there. There is so much you have to do and say per call. Customer can tell its scripted and just rip you apart. When is then your fault and is counted against your performance.
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great interaction with the co workers
Outbound Sales Representative (Former Employee), Raleigh, NCJuly 2, 2014
Pros: lots of incentives
Cons: meeting quota
nice pace laid back kind of work..the best place for growth in a company , wouldnt want to be anywhere else
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Opportunity and Advancements
Customer Care Representative (Current Employee), Vestal, NYJuly 2, 2014
Pros: bonuses, health care
I am on the phone on a daily basis assisting customers in going over billing statements; taking payments, adding and removing services.
I learned how to effectively communicate with all types of customers.
I love my supervisors and the employees that I work with. We all effectively work together as a team and are there to help assist each other.
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Its a job
Network Engineer Senior Demand Maintenance (Current Employee), San Diego, CAJuly 2, 2014
Pros: its a job
Cons: over worked
A typical work day is to much work. The management is on the negative side employees opinions.
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hi turn over, it all about the numbers....
Inbound Sales (Customer Marketing Team) (Current Employee), Morrisville, NCJuly 1, 2014
Pros: benefits are great
Cons: pressure to sell triples and quad security bundles!!
Management feels 'You're only as good as your last 37 minute update in your sales tracker'. Especially since the pending merger with Comcast. Management is under pressure to show results. So its 3 strikes and your out.
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Cable Tv Home internet and Digital phone service.
Customer Service Representative (Former Employee), Garden Grove, CAJuly 1, 2014
Pros: very fun job
Great job breaking down Cable channel tiers providing changes to the customers existing service and Troubleshooting Tv and High speed scheduling service calls for both existing customers and new installations.
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Very busy and stressful
Customer Care Representative (Former Employee), charlotte, ncJuly 1, 2014
Pros: good benefits great co workers
Cons: the job period
Great company to work for but customer care is a horrible horrible job. U will get the worst shift to begin with and have no life work balance. U will only get basic training but not with how the job really is. U are told to lie to customers and just give them credit for all you can while they scream and cuss at you for hours on end with back to back – more... calls! The pay is low for mental abuse u have to endure. It is a good company as far as benefits and bonuses...free lunch a lot, but u can not even go to the bathroom without it causing you to be penalized. If you can handle a very stressful job then go for it. It will take u six months to be able to get out of the call center if u do mot have a stroke in the mean time. I hated it! – less
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Fun place to work
SR. Demand Maintenance Technician (Current Employee), San Diego, CAJune 30, 2014
Pros: great enviroment, great benefits
Cons: poor compensation, poor hourly wages
The employees are great, There's a lot of changes within the company, so there's a lot proceedure changes. The management team is very poor with communications.
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produtive with traveling
Broadband technician/installer /service tech (Former Employee), Austin,TXJune 30, 2014
Pros: drove a work truck home, with laptop and phone
Cons: driving all day
Start of the day would to meet at warehouse to pick up equipment and then head out to install/repair/disconnect customers. Management was very professional and respectful. Good training with opportunities to move up. The most difficult part of the job would be driving though traffic and going out of town a lot.

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About Time Warner Cable

Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. – Read more

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