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2,259 reviews

Time Warner Cable United States Employee Reviews

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Productive but very stressful
Customer Solution Specialist (Former Employee), Milwaukee, WisconsinMay 4, 2015
Pros: reduce cable services, bonus
Cons: mandatory overtime
Retaining customers that was looking to leave the company due to pricing/quality of services. Educated the customer of what services they have and explain the value of services and how they benefit their everd
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Great company with a fun atmosphere.
Inbound Sales Representative (Former Employee), San Antonio, TXMay 4, 2015
Pros: Free lunches, free services, fun games, and prizes.
Cons: Work can become repetitive.
Like any call center a typical day at work starts with taking calls all day and ends the same way. The management is excellent! They always showed that they valued they're employees and their hard work. The atmosphere was always fun and management worked hard to keep it that way. So all the employees got along and worked as a team to give each other pointers and help each other succeed. The hardest part about the job was of course it was repetitive. And management was always pushing for more, naturally. As far as sales go to them there are no such things as slow days. The most enjoyable part of the job was all the games, bonuses, and prizes. We were always having pizza parties, provided by management of course, cookouts, and days where management provided lunch. The benefits of this job were great. Since TWC teams up with other companies you are given discounts from places like att on your bill, or at golds gym, just to name a few. Since of course TWC is a cable company the floor has several tvs on each wall. They encourage that you watch tv while you work. They consider it on the job training since you're learning about the products you're selling. Lastly you get everything free from TWC. You get cable, tv, security system for your home, and internet for free!! So where as most people would pay around $150 for the cable and all that comes with it like all movie channels TWC employees get it free.
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High stress
Customer Care Representative (Former Employee), Mililani Town, HIMay 4, 2015
Pros: Great discount
Cons: High strett
Great job if you are willing to work under a great amount of stress. You are expected to do well and make little or no mistakes. You need a thick skin to deal with angry customers and be able to find help through the tools taught to you in training class.
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Great leaning experience and wonderful colleagues
Network Engineer (Former Employee), Orange, CAMay 3, 2015
Pros: Free lunches, friendly co workers and manager
Cons: No benefits, No training for contractors
Great learning experience and wonderful colleagues. Constant traveling to the data centers throughout the week. Lot of hands on experience on the physical routers.
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Cool place to be
Retention Specialist- Call Center (Current Employee), milwaukee, wiMay 1, 2015
Pros: good hours
Cons: pay
I like working for Time Warner cable. Everyday is different and I like the challenge. It is a call center environment so it is very relaxed and good atmosphere.
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The company does not care anything about their employees!
Call Center Rep (Former Employee), Kettering, OHApril 29, 2015
Time Warner Cable is a company that cares solely about the business and not at all about the employees needs. As long as you are selling and making money for the company they are happy. The minute something goes wrong in your personal day to day life they will look for any reason to let you go.
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Good benefits , opportunity to make good money
Direct Sales Representative (Current Employee), Charlotte, NCApril 29, 2015
Stable company with great benefits
If your self motivated and can solve problem quickly and efficiently
you will make money
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The Technicians are really good group of guys
Field Technician 4 (Current Employee), San Diego, CAApril 29, 2015
the work atmosphere is great in the field dealing with customers is great, the everyday challenge is great the feeling u get when you solve the customers problem is awesome.
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Open to change
Customer Solutions Agent (Former Employee), Austin, TXApril 29, 2015
Loved this job because there's always an opportunity to advance within the company as well as earn lots of money and secures your future.
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Short term contract
Order Management Coordinator (Current Employee), Herndon, VAApril 28, 2015
Great independent owner, creative and challenging. Would work again. Hourly or project based wages. Fun! Great experience, new opportunities.
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Fast paced, evolving industry
Manager, Repair (Current Employee), Irving, TXApril 26, 2015
Great company to work for and has provided great exposure in meeting my long-term career goals. Would recommend anyone to join the TWC team.
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Creativity and productive
Technical Instructor (Former Employee), College Point, NYApril 26, 2015
Allow me to share my ideas and utilize my skills, to help potentially with the Departments needs.
All co-workers are willing to work as a Team in accomplishing the Departments Goals
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Good Benefits and that's it.
Customer Service Representative (Current Employee), Columbia, SCApril 24, 2015
Pros: Free services, fair health insurance
Cons: No advancement. All about who you know
Used to be a great company. However, don't even think about advancing here, once you come in, unless you know someone, you are stuck. Period.
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Productive work place with great staff and coworkers
Inbound Sales Representative (Former Employee), San Antonio, TXApril 24, 2015
Pros: Free Lunches, Awesome prizes
Cons: short break
My Experience at Time Warner Cable was a great one.
Any time i our my peers had questions most of all of the supervisors showed a willingness to help.

Veterans who had more experience than I would also show and would be willing to help.

The toughest part of the job would be i say to stay positive. We were based on a tier ranking on sales and calls, when you would think you had a rock star month the commission would not show for it .

Going in to work everyday was enjoyable
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Loved those I worked with
Customer Service and Supervisory positions (Former Employee), Lincoln, NEApril 23, 2015
There was sometimes an unrealistic expectations regarding the tasks required with the number of people available. Free services are great as part of the benefits
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NOT VERY GOOD TO EMPLOYEES
Sales Coach/Team Lead (Current Employee), COLUMBUS OHIOApril 23, 2015
Pros: GOOD PAY
Cons: NON CONSISTENT SCHEDULE
MY SCHEDULE CHANGED EVERY WEEK IT IS HORRIBLE, THE MANAGEMENT IS VERY ON EDGE DUE TO THE UPCOMING MERGER W/ CHARTER CABLE. MANY JOBS THEY EXPECT WILL BE LOST
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Fun to work at- has a gym and cafe.
Inbound Sales Representative (Former Employee), IrvingApril 23, 2015
Pros: Free lunches and cable and int.
Cons: high stress and demand
I loved it but the chance to advance is slim to none and they dont really make you feel like they care. Will fire you in a second for literally ANYTHING.
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fun workplace
Call Center Representative (Former Employee), Flushing, NYApril 22, 2015
fun workplace great job to keep you in shape unload truck pack shelves pack store great management great cow worker,hardest part of the job was dealing with lazy coworkers
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Summary
Customer Service Rep (Former Employee), Canton, OHApril 22, 2015
My job description at Time Warner was Inbound Tier 1 Customer Service Rep. A typical day, we provide customer service as well as upselling customers. Resolving billing, technical and customer support.
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Great place
Tier 3 - Advanced Repair Technician (Current Employee), Austin, TXApril 22, 2015
Great place to work, great benefits, Great coworkers, Great schedules. Personal Workspace, Breakroom, nearby businesses, good parking.

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About Time Warner Cable

Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. – Read more

Time Warner Cable Salaries

Customer Service Representative
$28,000 per year
$12.00 per hour
Inbound Sales
$43,000 per year
Direct Sales
$50,000 per year
Customer Care Supervisor
$33,000 per year

Time Warner Cable Photos

One of our amazing Field Techs getting ready for his day.
On my way to the next job site.
Maintenance and operation of TV Broadcast equipmen