Pros: Given credit for uniforms and paid leave
Cons: Short lunches
A typical day employed at Time Warner Cable consisted of technical operations. Specifically in troubleshooting, installation, repairs, service calls and customer service. I obtained 100% customer satisfaction and zero re-work; meaning, I never had a co-worker re-visit my work because I failed to complete a task. I learned that in order to succeed at this job, a positive attitude always had to be present because your day could quickly turn ugly. Ugly because weather conditions were unpredictable.
Management and I had a great relationship and I believe it was an essential part of my employment with Time Warner Cable. When you know you have the support from above, my moral was at its' highest peaks. My team consisted of hard working and thoughtful individuals that I knew I could always rely on if I ran into a complication on a job.
The hardest part of my job was leaving the customers that I would meet. Although work is made to be handled in a professional manner, I met many people that were so considerate of me in doing my work and many shared wonderful stories, which made my work much more pleasant and fast. My most enjoyable moment: leaving a customers' home with the satisfaction in knowing that I helped them in any way that I could. Knowing that I gave my best to serve them with a humble heart is a gift in itself.