Good Benefits. Very stressful work environment
Pros: Good benefits, satisfied customers, good friends
Cons: Lack of resources, poor IT infrastructure, elimination of certain benefits
A typical day at work consisted of answering 45-55 calls on average. In answering these calls I learned how to be very patient in dealing with very irate customers. My co-workers and I tried to make the best of a very stressful job.
The hardest part of the job was not always been able to assist customers with their issues as sometimes the resolution, or lack of one, was beyond my control.
The most enjoyable part of the job was those times when I was able to resolve a customer's issue to their satisfaction.