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1,937 reviews

Time Warner Cable Employer Reviews

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Customer Service Representative (Former Employee), New York, NYNovember 24, 2014
a typical day at work was being on the phone with a headset
I learned that I sales are the most important thing to TWC
Billing complaints were the hardest part of the job
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Great experience
CSR (Former Employee), Louisville, KYNovember 24, 2014
Pros: benefits and free services
Cons: short break, no pto, turn over rate
A typical day at work- Taking calls about Billing, Sales, Troubleshooting. Can become difficult because of the metrics that you are required to meet every week. A lot of people transfer customer (Place them back in Que) to avoid lowering their goals, which makes it harder on the ones who don't want to cheat the system. You are only allowed to miss 3 – more... days in a 6 month period. You don't earn any personal time until after an year, which is hard. If your a person who typically gets sick then this will not be the job for you. I love the benefits, which are cheaper compared to several companies. IF you love to SALE you definitely can bring home at least 1200 each check after taxes – less
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productive and fast paced
Customer Service Representative (Current Employee), Kettering, OHNovember 24, 2014
opportunity for advancedment
like working there
lots of nice people
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Busy Atmosphere with many different people to interact with
Retail Rep. Front Counter (Former Employee), Dallas, TXNovember 24, 2014
Pros: commission, free services, good insurance, vacation time, etc.
Cons: quotas, limits on earned sick time that could be taken, no compensation for time not taken at the end of the year, just rolled over whether we could use it or not
This position was face to face customer service and sales. I liked the fact that there were many people to interact with daily and consistant learning as the industry grew and changed. The draw back was sales quotas. It was an added stress that was often unnecessary as the agents made those totals anyway.
The compensation for the job was great: free – more... cable (all channels), free internet, free home phone and free alarm services in the areas it was provided. The commission structure up until last march was minimal, but the company increased the percentages the agents received which was a welcome change to payroll for everyone. We had great managers. Their doors were always open. – less
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Company has great benefits but lacks structure in management
Inbound Call Center Representative (Former Employee), Van Nuys, CANovember 21, 2014
Pros: free internet, cable, phone
Cons: stolen sales on daily basis
Love the perks but did not agree with the manner in which disputes of stolen sales were taken care of.
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The worst place ever
Technical and Customer Service Specialist (Former Employee), San Antonio, TXNovember 20, 2014
ACS was the worst call center environment from dirty cubicles and nasty managers that think they ruled the world.
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If you make them money they reward you well.
Greeter (Current Employee), Albany, NYNovember 19, 2014
Pros: ability to move up through company, (sales team only) contests & giveaways, benefits, discounted cable service
Cons: service staff treated differently, rotating and inflexible schedule, roaches
Overall Impression: Delivery Drivers, Greeters, Technicians, IT, Dispatch and other support staff are treated as second class citizens. Unlike the sales team, they are not able to participate in contests. They are not eligible for bonuses.

In my humble opinion, without the support staff, sales reps would not get the sales! TWC, find a way to make non-commissioned – more... staff feel appreciated.

Work to Life ratio: Shifts are non-negotiable. Seniority and top sales reps get to pick days and times they work. Do not expect to get specific days off upon hire and don't ask at your interview. You earn that with loyalty and hard work. The shift bids occur every 6 mo. This can be difficult for parents and students.

Benefits are good. Dental and Vision are options but not great. Company offers EXCELLENT discount for cable service to ensure employee product knowledge. Vacation starts at one week per year and increases with seniority.

Management: Works traditional morning Mon-Fri shift. "Supervisors" work weekends and nights. Management does nothing to discipline their "star players." Open door policy actually means go up through the chain of command. Very disorganized. Right hand has no clue what left hand is doing. Sales driven.

Typical day: Standing for long periods of time. Management and supervisors forget your breaks. Repetitious movement. Lots of bending, twisting, lifting. Loud noises. Roaches (they like electronics. It can't be helped.)

Hardest part of job: Standing without a floor matte is hard on your back and feet. Listening to customer complaints with no empowerment to help customers.

What I learned: If you want to greet you need to know how to spell, be good at remembering names and faces, brush up on small talk, and work on your soft skills. – less
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Time Warner
Customer Service Representative (Former Employee), Plano, TXNovember 19, 2014
Pros: great money great co-workers
Cons: long hours
I loved this job but i needed to better myslef by going to school and they would not work around it.
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Great Company, Great People, Great Benefits
Account Executive - Sales (Former Employee), Austin, TXNovember 18, 2014
Pros: benefits, open door, autonomy, lots of resources
Cons: stress can hit when sales are slow (usually around holidays)
Account Executives call/conference/visit businesses who use telecom (internet, phone, video, and IT)...which is essentially everyone. Management is open door and great in numbers. Coworkers are supportive. Culture is positive. The most enjoyable part of the job is building your own business. You are given room to implement your own style and build on – more... what management teaches you. Hardest part is keeping your pipeline perpetuating. – less
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Good company bad job
Commercial Tech Support (Current Employee), Austin, TXNovember 18, 2014
it's tech support so you get yelled at all the time. I really don't want to write this thing but it's not letting me past without writing it. I hope I put enough words finally so I can move on..
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great place
Cable installer (Former Employee), San Antonio, txNovember 18, 2014
I loved working here, I got lots of work and great pay. I was given time off when needed.
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PRODUCTIVE WORK PLACE
Outbound Sales Rep (Former Employee), Morrisville, NCNovember 18, 2014
Pros: always show appreciation to the workers
Cons: if you dont meet the sales goal you dont have a job
ENJOYED LEARNING ABOUT THE PRODUCTS
LEARNED A LOT ABOUT SELLING
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Enjoy working
Tech.Engineering Dept. (Former Employee), Corpus Christi, TXNovember 17, 2014
Pros: great place to work
Cons: driving
I enjoy going to work because every day was new problem to solve.
Great Co-Workers
Management was great to me.
The hardest part of job was Driving all our south Texas.
Meeting People, Clinging Poles,solving problem,Fiber work,Tower work,Install Cable to Home,
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Productive
Advanced Customer Service Rep (Former Employee), Dallas,TexasNovember 17, 2014
Pros: company benefits-free cable, dicsounted insurance ect
Cons: unprofessional enviornment
Received Inbound/outbound calls; customer resolve via troubleshooting; programmed landlines, Internet, remotes, cable issues; and other customer service related issues as required.
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Nice Company
SENIOR CUSTOMER RELATIONS SPECIALIST (Former Employee), Gastonia, NCNovember 17, 2014
Great Company to work for. I started from Customer Rep in the call center and was able to move into the Retail
Center so there room for advancement. I think the hardest part of the job is having to deal with upset customer and leaning how to get the problems fixed.
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Has a lot of opportunity and actually has a ping pong table!
Lead Technician, Helpdesk, Tier III (Current Employee), Greensboro, NCNovember 16, 2014
Pros: a lot of opportunity to learn network health diagnosis and voip.
Cons: sometimes you can not make everything work for everyone.
A great job filled with like minded people supporting the largest network in NC/SC. A very good place to lean about network health and working with a large group to keep up customer satisfaction.
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Sale, Sale, Sale!
Customer Service Representative (Former Employee), Appleton, WINovember 16, 2014
Pros: free cable and internet
Cons: management
Upper management were not always very helpful, they sometimes seemed bothered when asked to help with a difficult call/caller and would sometimes not allow you to transfer to a supervisor even after the customer requested. A typical day is call after call of people complaining about their bills being wrong or their services never working properly.
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Fun but Hard
Install/ Service Technician (Former Employee), Farmers Branch, TXNovember 16, 2014
Pros: day goes by fast
Cons: no guaranteed breaks
The company had many incentives, but communication between installer/ service techs was poor. The ability to get help on large projects was pretty much non existent.
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VERY boring place to work
Escalation Specialist/Retention Specialist (Former Employee), Louisville, KYNovember 16, 2014
Pros: free cable, discounted internet and phone
Cons: its very boring, and break are short
typical day at work, would be come in login to computer and start answering phone calls,I learned excellent communication skill, superb problem solving ability ,efficiency in de-escalating of situation, great saling ability.and great multi tasking ability. Management is really only there to help theirself.Co workers are great.
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Promo Roll Off (Former Employee), West Columbia, SCNovember 14, 2014
great job different things changes everyday leanrned being patient with customers and collegues

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About Time Warner Cable

Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. – Read more

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