Senior Program Manager (Current Employee) – Herndon, VA – September 27, 2016
TWC fosters a diverse and inclusive culture, they encourage employees to give generously of their time and expertise to a wide range of worthy organizations. We work hard however, you are handsomely rewarded for your diligence and dedication which inspires creativity, innovation, and high performing teams.
Diverse and Inclusive culture, 12 hours of paid time annually to volunteer during working hours, casual attire and good salaries
Customer Service Professional (Current Employee) – Cheektowaga, NY – September 28, 2016
Overall management is great, Time Warner Cable has built a great culture for their employees to, learn, grow and advance within their company. Being a Customer Service Professional entailed working with the general public about various issues including, billing and general troubleshooting of TV, internet and home phone. Call center life isn't for everyone, so turnover is higher, but the employees are always supportive and helpful.
TWC provided free services to employees to better understand and market the product
Business Account Executive (Former Employee) – Woodland Hills, CA – October 19, 2016
Time Warner Cable Services are the best telecom services in the industry. The company allowed me to work with property owners, managers, and tenants to bring our services in to provide value add. My work day typically started with 7am phone calls and maketing, and concluded at 5pm with customer service.
Inadequate financial policy to bring construction to provide new services
Customer Service Representative (Former Employee) – Flushing, NY – September 23, 2016
The atmosphere depends on the department. Some can be great and some can be quite unbearable. I spent my time in the call center and it was unpleasant. It was numbers driven and not conducive to a happy place. The ambulance has made more than one trip to that location. The company's got a new face , Spectrum. so maybe it has gotten better.
Numbers can make or break you and are sometimes counterintuitive
Field Technician (Current Employee) – Greenpoint, NY – September 14, 2016
When started the company had a bright future ahead then like any other corporations changes happen and wrong choices made. Lots of the senior tech left willingly, which left the company with lots of new techs in the field with no experience. Management now don't even have cable experience, so is hard to explain the job to someone that doesn't know anything about the job.
No good manament left. Everyone is solo, doing the're own thing.
CTOC Surveillance Analyst (Current Employee) – Brooklyn, NY – September 14, 2016
Time Warner Cable is a world of opportunity and growth, Having been employed at Time Warner Cable I have been introduced to internal and external customer patterns and behaviors. I was driven to learn and adapt in fast paced work environment. I am proud to be an employee at Time Warner and would like to use my experience to assist other companies.
Growth and experience
All depends on the department due to scheduling for business needs
Crew Member (Former Employee) – Springfield, OH – September 10, 2016
This was my first job and I got this job though a class I took in school , Career Based Interventions. this job was very good for me because I could do this during school hours. the pay was alright considering I was only about 15 when I worked here. my mentor was very nice and very passionate about this job. I also found it very fun because I got to record school events and edit them. we placed them on channel 15 for all the parents and Springfield residents to watch. the hardest part would have probably been the editing or even the recording because you had to stand out in the weather for most of the events,
Training is a short phase. They say you will make a lot of money but you don't. While your in training your only offered a guarantee pay. This is whats happening since the merge. You don't get an exact answer as to when you will start making actual money with sales. Along with the fact that most calls are billing not actual sales. For $11.00 per hour its not worth it. This company has an extreme high turn around. On the positive note, the trainers are very helpful but you can see they rather do other things then be on the phones. The main reason I think people are there is for free cable and medical plan, but that too doesn't look so good now.
A typical day at work can be very chaotic depending on if a network event happens. I have learned many different systems and programs since starting. Management is very hard working and always there if you have any questions and can guide for career progression. Co-workers are easy to get along with and willing to help. Hardest part about the job it is very fast paced and you will need to think on your feet and very quickly. The most enjoyable part is the action that comes from interacting with different customers and ISP's during network events.
Retail Partner Account Executive (Current Employee) – Van Nuys, CA – September 8, 2016
My job responsibilities are to create new relationships and build networking opportunities on a daily basis. Approaching customer, asking questions to find their needs and providing the perfect solution. The most enjoyable part of my job is challenging myself to go out and build those new customer relations, seeing the smile on their face once they know they came across the best account executive.
Field Tech 4 (Former Employee) – Corpus Christi, TX – September 6, 2016
tough at first. going in not knowing how cable works can have you chasing your tale for first year. but take your classes and tests and get a two dollar raise for every tech level. it all about metrics. you have to maintain your numbers which they make harder and harder to meet. the more people meet the metrics, the higher they raise the standard and the harder it is to maintain.
goo perks and benefits room to advance
favoritism, the learning stage, not knowing when you getting out.
Direct Sales Representative (Former Employee) – Blue Ash, OH – October 20, 2016
They want you to work 12 hour days and they only pass you for 30 hours a week so that means your not getting no pay for half the time you put in your first three months worth of checks will look great but after you will barley be able to make ends meat horrible management who doesnt understand stand a family emergency if you dont sale then yout fired even if nobody talks to you
Customer Care Sales Coach (Former Employee) – Dayton/Cincinnati Ohio – October 10, 2016
As a Sales Coach, I am responsible for educating, motivating, and driving sales behaviors within southwest Ohio division of our compnay. A typical day consists of working with customer service agents to encourage and improve their sales conversations with the customer. Every individual learns and responds differently to ways. I search and identify each individuals strength to develop and build on their abilities.
High Speed Data Technician (Former Employee) – Ontario, CA – September 1, 2016
they just don't know how to run a call center I'm sorry, the Management lacks the knowledge. as a representative we had to assist with issues related to internet and connections either port forwarding or simply enabling the wifi on a device with a 90 year old woman either way the managers knew nothing of the specifics on how to assist us assist the customers and that lead to unrealistic numbers to met while they were limiting our means of troubleshooting.
great coworkers and atmosphere always fun and engaging.
merger, management, scheduling, lack of knowledgeable management.
Productive Environment/Opportunity for Advancement
Payment Services (Current Employee) – West Columbia, SC – September 26, 2016
TWC is a great company to work for. I have been in several positions within the company. You always have opportunity for advancement even if it is not directly associated with the work you currently do, training is available. Management tend to go by numbers (quantity vs quality) In most cases quality is a major factor. There is no real hard work with this job or anything it entails.I enjoy the fact that you always can learn more with the way the job flows. I have learned since working here for almost 9 years that you have to separate your outside activities from work. Co-workers can be good and bad depending on your choosing. A positive strong family environment is what makes the day go by smoothly.
Customer Service, Technical Support, and Sales (Current Employee) – San Diego, CA – August 29, 2016
I would not pursue if you are someone that drinks any regular amount of liquids because your job security is based on how often you are not available for calls... Thus if you have a small bladder or are on any meds that require frequent bathroom breaks, this is not the job for you. The company gives bonuses for sales and Customer Satisfaction, but not like a real sales job you provide you with commission checks. You can have a better work experience based on your manager, and they vary greatly.
In past years I have become more efficient in many different computer programs. With the fast past world and changing our company done I would have to be able to learn something quickly and different as soon as it was handed to me. My co-workers became friends and family to me. I enjoy people and love to have a bubbly personality. I enjoy working with crowd and public and always enjoy changes.
Excellent benefit, bonus program and opportunity for advancement
Customer Service CSR (Former Employee) – Colorado Springs, CO – September 23, 2016
High volume call center tech support environment. Continual (mostly) self motivated learning on new product that may be encountered in customer homes that they purchased 3rd party. Most enjoyable part being successfully solving both simpler and more complex customer concerns.
Advanced Technical Support Specialist (Current Employee) – Kettering, OH – August 24, 2016
Time Warner Cable has some fantastic people working for it, the environment is typically fun and enjoyable. They are quick to adopt new technology and implementation is fairy smooth with few if any issues. As with any company, management can be a delight or a nightmare depending on whom your under. Mostly, they tend to micromanage a little too much and have issues trusting their agents to do their job in the most effective manner. Overall a good company to work for with fantastic benefits and competitive pay.
Help assist customers (Current Employee) – East Syracuse, NY 13057 – August 19, 2016
A typical day at work consists of preparing your computer and being on the phones. I have learned a lot and my coworkers are the best part of my job. The hardest part of my job is that things are always changing and it is very hard to get help when needed. It is also discouraging that people are very expendable here which makes people feel unimportant and fearful, especially people who do not deserve to. The most enjoyable part of my job is my coworkers & some of my customers.
you can win things and sometimes we get free lunch