Time warner cable call center
Tier 3 Technical Support (Former Employee) – Charlotte, NC – July 18, 2016
The typical day at Time Warner Cable consisted of taking at least 80-100 calls per day. I learned that you can be efficient and productive at the same time. Time warner promoted internally prior to external' therefore, my co workers were always opting out for other positions to give the call center environment a rest.
The management team was awesome, because they were always available via phone or online chats.
The hardest part of my job doing troubleshooting with a customer that was tech savvy.
The more enjoyable part of my job was selling, additional services to existing, and new customers, and explaining the benefits.
The call center environment wasn't for me.